Join PSI as a Client Services Specialist
Looking for a rewarding remote career with growth potential? PSI is hiring a Client Services Specialist to support clients, manage exam administration, and improve service operations. As a Client Services Specialist, you’ll collaborate with multiple teams, ensure client needs are met, and contribute to a supportive and inclusive work culture. PSI believes in fairness, opportunity, and transparency, offering competitive pay, clear career paths, and a people-first culture where you can thrive.
Why Work as a Client Services Specialist at PSI
As a Client Services Specialist, you’ll play a central role in delivering excellent customer service while managing client operations. This is a full-time, permanent role with fixed weekday shifts, offering flexibility to work remotely or in-office. You’ll work closely with clients and internal teams to ensure goals are met, service levels are achieved, and client satisfaction stays high.
Key Responsibilities of a Client Services Specialist
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Provide day-to-day support for PSI clients.
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Act as a subject matter expert on client processes and business rules.
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Maintain internal FAQs, guides, and process documentation.
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Participate in client discussions and calls as needed.
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Triage CRM cases, resolving or escalating as appropriate.
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Generate and import reports on set schedules.
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Collaborate with cross-functional teams to resolve issues.
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Learn and navigate proprietary client software.
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Respond quickly to client concerns, ensuring accountability.
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Recommend process improvements to boost efficiency.
Skills Needed to Succeed as a Client Services Specialist
To excel as a Client Services Specialist, you’ll need:
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High school diploma (college preferred).
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2+ years in customer service, client management, or technical support.
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Experience with high-profile accounts and conflict resolution.
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Strong Microsoft Office and CRM knowledge.
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Excellent problem-solving, time management, and communication skills.
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Ability to work across multiple platforms and troubleshoot effectively.
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Strong writing skills for client correspondence and documentation.
Benefits of Becoming a Client Services Specialist at PSI
At PSI, we value your well-being and growth. Alongside a $55k annual salary, we provide:
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Retirement benefits (401k, pension, regional plans with employer contributions).
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Enhanced paid time off and leave policies.
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Comprehensive health and wellness coverage (medical, dental, vision, disability).
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Flexible Spending Accounts (U.S.).
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Global wellness initiatives and Employee Assistance Program (EAP).
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Work-life balance with flexibility and support.
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Professional development and career growth tools.
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Annual Volunteer Day and community engagement opportunities.
Why PSI is the Right Place for Client Services Specialists
PSI isn’t just a workplace—it’s a global community built on fairness, inclusivity, and shared success. As a Client Services Specialist, you’ll find a career path that values your contributions and supports your personal and professional growth. If you’re ready to join a team that invests in you, we’d love to hear from you.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
For more information on your employment rights, please review the U.S. Department of Labor “Know Your Rights” notice.