Company Overview
At Legacy Health, our mission is to promote good health for our people, patients, communities, and the world. As a local nonprofit, we provide comprehensive primary, secondary, and tertiary care services throughout the Portland and Vancouver metro area, as well as the mid-Willamette Valley.
Our goal is not only to help people regain their health but also to support them in maintaining it. We inspire medical professionals to strive for excellence, focus on the details that aid healing, and empower our staff to go above and beyond in meeting the needs of those we serve.
More than just our actions, it’s our purpose that defines us. At Legacy, our core commitment is to enhance the well-being of everyone we reach, empower individuals to lead healthier lives, and build a lasting legacy of care and compassion.
Responsibilities
Daily Operations
- Oversees and prioritizes daily workloads for front- and back-office staff, including task assignments, workflow management, and problem-solving.
- Creates staff schedules, ensuring coverage for vacations and sick days; requests resource pool staff as needed.
- Manages revenue cycle processes, including end-of-day procedures, bank deposits, denial resolutions, point-of-service collections, and accurate charge capture.
- Leads customer service initiatives by setting an example and monitoring progress.
- Monitors pools and in-baskets, ensuring staff adhere to LMG standards.
- May be assigned responsibility for the POCT process, as determined by management.
- Oversees EPIC templates and scheduling processes.
- Prepares reports on access, session tracking, and contact hours.
- Facilitates effective communication between staff, providers, and management.
- Collaborates with departments and customers for problem-solving and project management.
- Acts as the primary contact for vendors and contract services.
- Ensures compliance with legal appointment protocols.
- Manages medical records processes, ensuring HIPAA compliance.
- Oversees purchasing and supply maintenance for both clinical and non-clinical needs.
- Handles building maintenance concerns and resolves issues as they arise.
- Resident Clinics Only: Coordinates activities with the Department of Medicine.
- Addresses patient and provider concerns, including behavior, complaints, and care-related issues, in collaboration with the Clinic Manager and/or patient relations.
Performance Management
- Guides staff in achieving LMG and Legacy Health’s strategic goals.
- Assists the clinic manager in meeting budgeted productivity targets by managing labor distribution, patient access, and provider schedules.
- Holds staff accountable to LMG quality and safety standards, including infection control, Joint Commission readiness, and adherence to a “Just Culture.”
- Collaborates with management to develop processes that support quality care and enhance patient satisfaction.
- Helps establish a safe and engaging work environment that fosters high performance.
- Adopts Lean Culture principles to support the financial integrity of LMG while prioritizing patient needs.
Human Resources
- Conducts and/or assists with performance evaluations.
- Resolves employee concerns in partnership with the Clinic Manager.
- Identifies performance issues and initiates appropriate counseling, notifying the Clinic Manager as needed.
- Assesses staff training needs, organizes educational sessions, and assigns E+ modules.
- Screens applications, coordinates interviews, and participates in hiring decisions.
- Plans and facilitates meetings, workgroups, and task forces.
- Manages all aspects of performance management, including staff development, coaching, documentation, and corrective actions.
- Assists with the development and implementation of new and existing policies and procedures.
- Ensures timely payroll processing and adjustments.
- Oversees onboarding, orientation, and training for new staff.
- Monitors provider credentialing requirements.
Qualifications
Education & Experience
- Associate degree or equivalent experience required.
- Minimum of three years of progressively responsible healthcare experience.
- Experience with electronic scheduling and EMR systems required.
- Lead or supervisory experience preferred.
- Depending on clinic assignment, a background in Certified Medical Assisting may be strongly preferred.
Skills
- Proven ability to supervise and support staff in setting goals, maintaining morale, and ensuring productivity.
- Strong leadership, team-building, and communication skills.
- Excellent interpersonal and collaboration abilities to foster teamwork and cooperation.
- Ability to work effectively with staff, administration, and various departments.
- Capable of managing job pressures while organizing and prioritizing tasks efficiently.
- Self-motivated with the ability to work independently while exercising sound judgment within established guidelines.
- Proficient in PC-based computer systems, with intermediate to advanced technical skills.
- Strong keyboarding and electronic system navigation skills relevant to job functions.
Legacy’s Values in Action
- Adheres to the principles outlined in Legacy’s Values in Action, demonstrating a commitment to integrity, respect, and excellence in patient care and workplace culture.
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