We are seeking a Remote Clinical Team Assistant to support our Clinical Healthcare Professionals in delivering high-quality patient care. This role involves assisting with patient communication, appointment scheduling, insurance compliance, and daily clinical operations. The ideal candidate is detail-oriented, empathetic, and experienced in healthcare or medical support.
Why Consider This Opportunity
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Full-time, work-from-home position with flexible scheduling options
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Monday through Friday, 8:00 a.m. – 5:00 p.m.
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Opportunity to support patient care and clinical operations
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Collaborative and supportive team environment
Key Responsibilities
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Complete compliance and daily clinical tasks, including contacting patients and scheduling appointments.
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Facilitate Sleep Glad or Telehealth appointments that do not require a healthcare provider (HCP).
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Review insurance compliance requirements with patients.
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Educate patients on the use and cleaning of PAP machines and supplies.
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Assist with PAP charting and care plan oversight as needed.
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Communicate effectively with physicians, clinicians, and patients to resolve issues.
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Maintain knowledge of DASCO equipment and services; assist with equipment quality control and operations support.
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Complete supply orders and other administrative tasks as requested by management.
Required Education & Experience
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High school diploma or GED equivalent
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Six months of experience in medical, insurance, or healthcare fields is preferred
Competencies
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Customer service and client focus
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Empathy and conflict management
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Attention to detail
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Stress management and adaptability
Physical & Work Environment
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Work-from-home position; travel only for mandatory training or meetings
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Use of standard office equipment (computers, phones, photocopiers)
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Physical ability to sit for long periods, occasionally lift up to 25 lbs, and perform routine office movements
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Required vision abilities include close and distance vision, color and peripheral vision, depth perception, and focus adjustment
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