About the Job
Career-defining. Life-changing.
At iRhythm Technologies, you’ll grow your career while making a global impact on cardiac health. Every day, we innovate, collaborate, and reimagine what’s possible in digital healthcare. Our mission is bold: to shape a future where everyone has access to the best cardiac health solutions.
We are currently hiring a Clinician Support Agent to join our Houston, TX team (hybrid: on-site & remote). This role is available for day, evening, and night shifts, including alternating weekends.
If you’re motivated, detail-oriented, and passionate about improving patient care, we want you on our team.
What You’ll Do
As a Clinician Support Agent, you will be the communication bridge between our cardiac technicians, clinicians, hospitals, and patients. Key responsibilities include:
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Act as the primary communicator via phone, Outlook, ZioReports, and Salesforce for cardiac accounts and patient support.
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Communicate ECG abnormalities and follow physician notification protocols.
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Perform account follow-ups for missing clinical details (pacemaker settings, contact info, etc.).
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Use clinical case management systems to respond, update case statuses, and ensure report completeness.
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Partner with internal teams (cardiac technicians) and external partners (clinicians, hospitals) to ensure timely, accurate communication.
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Adhere to HIPAA guidelines and good clinical practices.
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Meet and exceed performance metrics for productivity and case quality.
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Complete all required training and maintain proficiency standards.
What We’re Looking For
Minimum Qualifications
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Associate degree + 1 year call center or customer service experience
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OR High school diploma + 2 years customer service/call center experience (medical field preferred)
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At least 2 days per week in-office (Houston, TX) – subject to business needs
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Willingness to work alternating weekends and shifts
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Experience in a healthcare environment (EKG interpretation experience a plus)
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Proficiency in medical terminology and Microsoft Office (Outlook, Teams, Word)
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Strong verbal and written communication skills
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Customer-focused, professional, and adaptable in a fast-paced environment
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Must obtain CCT certification within 120 days of hire (up to 3 attempts)
Preferred Skills
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Knowledge of cardiology-specific terminology
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Prior case management (CRM) system experience
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Critical thinking, problem-solving, and independent judgment
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Positive, team-oriented attitude with excellent attention to detail
Why Join iRhythm?
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Impactful Work: Play a direct role in advancing cardiac care and improving patient outcomes.
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Collaborative Culture: Be part of a supportive, mission-driven team.
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Growth Opportunities: Learn rhythm analysis, ECG interpretation, and expand your skills with LinkedIn Learning courses.
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Hybrid Flexibility: Blend remote work with in-office collaboration.
Compensation & Benefits
This is a full-time, regular position with competitive pay and excellent benefits.
Estimated Pay Range: $20.19 – $25.00/hour (final offer depends on experience, skills, and location).
Benefits start on your first day and include:
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Medical, dental, vision insurance
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HSA contributions, FSA options, commuter benefits
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Basic life insurance, short/long-term disability
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PTO, paid holidays, and parental leave
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Emotional health, legal/financial, and family support programs
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401(k) with company match, Employee Stock Purchase Plan
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Pet insurance discount
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Travel reimbursement for medical care
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Access to unlimited LinkedIn Learning courses
About iRhythm Technologies
iRhythm Technologies is a leader in digital healthcare, combining wearable biosensors and cloud analytics to detect, predict, and prevent disease. Our flagship solution, Zio, has transformed heart monitoring by providing actionable clinical insights from millions of heartbeats.
Our vision: Better data. Better insights. Better health.
We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds. Reasonable accommodations are available for applicants with disabilities.
📍 Location: Houston, TX (Hybrid – 2 days/week in office)