About the job
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
We are hiring for a future start date of 1/1/2025
This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
- The Cloud Engineer is responsible for implementing the company’s cloud computing strategy. This includes implementation, collaborating on strategy and roadmaps, developing infrastructure diagrams and designs, and providing governance. Cloud Engineers work with cross functional teams including Infrastructure, Operations, Security, Business and Application Development. Cloud solutions include public cloud, private cloud and hybrid cloud. Additionally, Cloud Engineers act as consultants to the organization and need to stay up to date on the latest trends and issues.
- As a member of the Cloud Infrastructure team, supports new Cloud implementations as well as implementing and supporting of existing solutions including on premise Virtualization, Compute and Storage platforms. Assesses business requirements; collects and identifies technical specifications; and develops technology solutions. Envisions and creates solutions that meet requirements; models pieces and infrastructure and points of integration; proves feasibility of a design; creates design artifacts required to deliver and maintain cloud solutions; drives implementations through to completion and supports in production.
- Work to ensure that new technology solutions are designed for optimal access and usefulness while meeting SLAs, HIPAA compliance (also other regulatory such as PCI, NIST or HITRUST) and leveraging existing technologies where possibles). Understands system-wide impacts to address gaps and move towards future state architecture to support growth, optimization and innovation.
- Required Qualifications
Required Work Experience
Experience with implementing and maintaining public, private and hybrid virtualization, converged and hyperconverged compute and storage platforms as well as IaaS and PaaS cloud solutions, troubleshooting problems, with an emphasis on technical problem solving
- Level 2: 2 years
- Level 3: 4 years
- Level 4: 5 years
Experience with automation, deploying Infrastructure as code through Agile process and pipelines. Strategic implementations and maintenance of these solutions. Experience with deployment / administration of Cloud technologies
- Level 2: 2 years
- Level 3: 4 years
- Level 4: 5 years
Experience in project management and delivery leadership
- Level 3: 1 year
- Level 4: 2 years
Experience in cloud and infrastructure architecture
- Level 4: 2 years
Required Education
- High-School Diploma or GED in general field of study
Required Licenses
- N/A
Required Certifications
- N/A
Preferred Qualifications
Preferred Work Experience
Experience with implementing and maintaining public, private and hybrid virtualization, converged and hyperconverged compute and storage platforms as well as IaaS and PaaS cloud solutions, troubleshooting problems, with an emphasis on technical problem solving
- Level 1: 2 years
- Level 2: 3 years
- Level 3: 5 years
- Level 4: 7 years
Experience with automation, deploying Infrastructure as code through Agile process and pipelines. Strategic implementations and maintenance of these solutions. Experience with deployment / administration of Cloud technologies
- Level 1: 2 years
- Level 2: 3 years
- Level 3: 5 years
- Level 4: 7 years
Experience in designing and implementing multiple tier architecture solutions, developing high-performance and secure systems, and system integration.
- Level 2: 2 years
- Level 3: 5 years
- Level 4: 7 years
Experience in project management and delivery leadership
- Level 2: 2 years
- Level 3: 5 years
- Level 4: 7 years
Experience in cloud and infrastructure architecture
- Level 2: 1 year
- Level 3: 2 years
- Level 4: 3 years
Interface with executive level team members
- Level 4: 2 years
Preferred Education
- Bachelor’s degree in computer science, Information Systems, or related field
Preferred Licenses
- N/A
Preferred Certifications
- Microsoft Azure Solutions Architect
- Microsoft Azure DevOps Engineer
- AWS Solutions Architect
- CCNA Cloud
Essential Job Functions And Responsibilities
- Level 1 – Performs job functions under general supervision or peer review
- Level 2 – Performs job functions with moderate supervision and or peer review
- Level 3 – Performs job functions with minimal supervision
- Level 4 – Performs job functions in an architect / lead capacity
- Provide implementation and experience during all cloud adoption activities.
- Serve as technical owner and IT focal point for all public, private and hybrid cloud IaaS and PaaS solutions including containerization solutions.
- Setup and maintain monitoring, metrics & reporting systems for fine-grained observability and actionable alerting.
- Diagnose and troubleshoot cloud related issues escalated by service desk teams or routed via incident management in a 24×7 environment
- Communicates effectively with Development and Operations teams to align on requirements, driving SDLC requirements, capabilities, and limitations pertinent to delivering highly resilient applications.
- Collaborate on standards and policies for cloud IaaS and PaaS service adoption, providing clarity for enabling compliant and secure Cloud solutions that meet project and initiative milestones.
- Researches and benchmarks best practices and/or products in the area of cloud technologies. Routinely gathers and assesses changing business needs. Analyzes and modifies enterprise technology strategy and architecture. Analyzes how business processes interact with technology to create value for the business
- Establish cloud computing templates and implementation guidance for applications that leverage laaS solutions to meet BCBSAZ use cases. Integrate application design strategies to include the design of loosely coupled cloud resources to allow for a redundant and resilient end user application design.
- Has an ‘Automation First” mindset . Responsible for evaluating and implementing orchestration, automation, and tooling solutions to ensure consistent processes and repetitive tasks are performed with the highest level of accuracy and reduced defects
- Collaborate on a cloud goverance model and maintain it. This includes configuration, access and cost management.
- Ensures cloud solutions are production ready and meet the defined specifications, and that the solution can be maintained via production support methodologies and resources.
- Collaborate on and execute on near/mid/long term cloud strategy and roadmaps (0-60 months), in adherence to, and in support of enterprise standards, policy, strategy and roadmaps.
- Apply engineering concepts to design cloud solutions that meet operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability and manageability.
- Assist with developing the service level agreements (SLAs) and deployment of key performance measures.
- Collaborate in the Cloud Center of Excellence agenda and follow up; acting as the cloud subject matter expert.
- Works across IT areas including Enterprise Architecture, Software Delivery teams, Production Support and Operations teams to ensure adequate system performance based on business requirements and industry best practices.
- Ensures cloud solutions meet internal Legal, Compliance and Privacy policies and requirements.
- Report on cloud consumption monthly.
- Responsible for cloud specific content/collateral, document the current state and future state architecture.
- Develop and implement cloud solutions that are designed for HIPAA and other regulatory compliance such as PCI, NIST or HITRUST, optimal access and usefulness, and leverage existing technologies when possible.
- Participate in internal and external audits and remediate findings.
- Participate in research and development efforts (proofs of concept, prototypes), as subject matter expert, when introducing new technologies.
- Educate and influence others in order to gain buy-in on proposed solutions.
- Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
- Keep current and informed of cloud technologies and best practices.
- Collaborate well with peers and team members in the areas of technical skills and competencies.
- The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any overtime as requested or needed to perform job responsibilities.
- Perform all other duties as assigned.
Required Competencies
- Required Job Skills (Applies to All Levels)
- Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
- Intermediate PC proficiency
- Intermediate proficiency in spreadsheet, database and word processing software
- Knowledge of Cloud IaaS and PaaS solutions
- Knowledge of Microsoft Windows and Linux Operating Systems
- Knowledge of hypervisors such as VMware, Microsoft or Nutanix
- Knowledge of containerization solutions such as Docker, Azure AKS or other Kubernetes platforms
- Knowledge of on premise compute platforms such as Cisco, HP or Dell EMC
- Knowledge of on premise storage platforms such as Pure, NetApp or Dell EMC
- Knowledge of automation for implementing Infrastructure as Code and Agile pipelines using solutions such as VMWare vRealize, Terraform, Chef, Puppet, Ansible or Powershell.
- Knowledge of network concepts including routing and firewall controls
- Knowledge of deploying, monitoring and maintaining servers
- Knowledge of identity and access controls
- Knowledge of security controls
- Knowledge of cloud security principals, architectures, and best practices (levels 3 and 4)
- Knowledge of security concepts like authentication, authorization, perimeter security, access control, least privledge, confidentiality, and integrity (levels 3 and 4).
- Knowledge of network security systems, authentication mechanisms, threats, and controls (levels 3 and 4).
APPLY