Job Description
Join Our Team as a Collections Executive
Admiral Money is seeking a Collections Executive to join our growing team! As a leading lending business within the Admiral Group, we are committed to providing ethical, customer-focused financial solutions. Our Collections Executive role is not about pressuring customers but about supporting them in managing their finances. Through active listening and problem-solving, you’ll help customers find sustainable repayment solutions that work for them.
What You’ll Do as a Collections Executive
- Engage with customers in early arrears, offering solutions that help them regain financial stability.
- Conduct empathetic and effective conversations to understand customers’ financial situations.
- Provide tailored repayment plans, ensuring a positive customer experience.
- Maintain high standards of customer service while upholding company policies.
- Work within a dynamic team to support continuous improvement in collections processes.
Key Responsibilities
Supporting Our Customers
- Listen actively to customer concerns and provide practical financial solutions.
- Ensure all interactions align with our fair and ethical approach.
- Recognize and assist vulnerable customers with care and professionalism.
Collections & Payment Management
- Contact customers in arrears and arrange payment plans based on their circumstances.
- Ensure accurate documentation of customer interactions and agreements.
- Follow regulatory guidelines to maintain ethical financial practices.
What We’re Looking For
Essential Skills & Experience
- Experience in debt collection, arrears management, or credit control.
- Strong communication skills, with the ability to engage empathetically with customers.
- Ability to handle sensitive conversations with professionalism and confidence.
- A proactive mindset, eager to learn and develop within a regulated financial environment.
Preferred Qualifications
- Previous experience in financial services or a customer service-focused role.
- Knowledge of consumer lending practices and payment collection procedures.
Benefits of Working with Admiral Money
- Hybrid work setup – 4 days from home, 1 day in the office.
- Competitive salary & Admiral Share Scheme.
- 33+ days annual leave, increasing with tenure.
- Free local parking near the office.
- Career growth opportunities in a dynamic and supportive environment.
Why Join Admiral Money?
At Admiral, we celebrate diversity, innovation, and collaboration. We provide a positive, people-first culture where employees are valued and empowered. Recognized as a Great Place to Work for Wellbeing, we are committed to fostering an inclusive and progressive work environment.
Join us as a Collections Executive and be part of a company that truly puts customers first!
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