Key Responsibilities
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Reduce delinquency for assigned accounts
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Contact customers regarding payment status and resolve disputes
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Answer high-volume incoming customer calls professionally
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Assist customers and profit centers in resolving invoice issues
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Coordinate with general contractors for specific jobs and arrange joint checks
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Update and maintain accurate customer information
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Perform additional duties as assigned by the Credit Supervisor
Required Skills and Experience
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High School Diploma
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Prior collections and credit experience
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Proficiency in Microsoft Office
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Experience with e-processing and e-filing
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Comfortable handling high-volume tasks and calls
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Strong phone presence and customer service skills
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Detail-oriented and organized
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Familiarity with Adobe Writer conversion
Preferred (Nice-to-Have) Skills
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Experience in the rental or construction industry
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Bachelor’s or Associate’s degree
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Knowledge of Lien Releases and Notice to Owner (NTO) procedures
Compensation & Benefits
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Hourly rate: $24–$25 (varies based on experience, skills, and education)
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Benefits start on day one: medical, dental, vision, HSA/FSA/DCFSA accounts, 401k with employer match
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Paid sick leave and other PTO as applicable by law