General Purpose
The Collections Specialist is responsible for supporting account recovery on past-due balances through effective communication, dispute resolution, service suspensions, and project support to reduce aged receivables. This role emphasizes excellent customer service while maintaining compliance with company policies and procedures.
Key Responsibilities
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Review accounts to identify past-due balances and determine collections actions.
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Establish standard payment arrangements following department policies.
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Assign follow-up tasks based on account risk level.
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Manage service suspensions and terminations for nonpayment.
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Monitor accounts that do not adhere to payment arrangements.
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Contact customers via phone, email, or letter to provide payment assistance, respond to inquiries, and communicate billing information.
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Document all customer interactions and follow-up activities in collections and billing systems.
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Process service restoration orders once payments are received.
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Handle escalations, including credit requests, account changes, and notifications.
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Educate customers on timely invoice payments and account management.
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Notify internal teams of pending suspension actions when appropriate.
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Support Cash App processes and assist with bankruptcy documentation.
Other Responsibilities:
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Promote and educate customers on ACH and other payment systems.
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Assist with general account updates to support Customer Care.
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Provide additional call support during high-volume periods or system outages.
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Assist with internal projects and system testing for upgrades or new releases.
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Perform other duties as assigned.
Required Qualifications
Education and Experience
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High school diploma or GED equivalency required.
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College coursework or degree in Business Administration, Banking, Finance, or related fields preferred.
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1–3 years of experience in customer service, contact centers, or banking.
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Or any equivalent combination of education and experience.
Knowledge, Skills, and Abilities
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Strong understanding of computer technology and cloud-based systems.
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Proficient in Microsoft Office (Excel, Word) and related tools.
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Typing speed of 40 WPM or higher.
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Excellent multitasking, time management, and prioritization skills.
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Strong verbal and written communication skills.
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Knowledge of telephone etiquette and customer-handling best practices.
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Customer-focused, able to build trust and confidence.
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Sound judgment and ability to escalate issues when necessary.
Equal Opportunity Statement
TPx is an Equal Opportunity / Affirmative Action Employer. Qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodations are available for applicants with disabilities during the application process.
Req: #25-0082