About the job
Job Title: Commercial Customer Service Representative (Treasury Management)
Location: Cincinnati OH 45226
TRAINING PERIOD – 90 DAYS : may be required to be 100% onsite during the training period.
HYBRID schedule of 3 days in the office required.
Duration: 12+ Months on Contract with possible conversion
Pay Range: $26.22/hr
Job Description:
Treasury Management Support Banker is the primary contact for commercial banking customers utilizing Treasury Management depository and loan services. Maintains and expands the relationship with customers by providing overall customer support services. Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship. Identifies products and services that meet customer’s needs. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures. Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.
Duties and Responsibilities Include:
• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
• Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.
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