Job Description
Depop is seeking a passionate Community Experience Agent to join our dynamic team. As a Community Experience Agent, you’ll help foster a thriving, community-powered platform that encourages the circular fashion movement. We need someone who thrives on customer support, enjoys problem-solving, and is eager to make a positive impact on our 35 million users. Whether you’re resolving user disputes, answering queries, or offering guidance, you’ll be the final point of contact, ensuring that our community remains positive and supported. This is a fully remote role with the opportunity to join a company that’s redefining fashion consumption in a global marketplace.
Key Responsibilities for the Community Experience Agent Role
As a Community Experience Agent at Depop, you’ll tackle user queries and concerns across email and social media channels. Your role will involve managing complex issues, ensuring timely and high-quality resolutions, and offering expert advice about our platform. You’ll be an essential part of Depop’s mission to create a safe and enjoyable experience for every user.
What You Will Achieve as a Community Experience Agent
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Resolve a wide range of user queries through email, social media, and other future communication channels
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Become an expert on Depop’s products and internal processes, helping users with solutions tailored to their needs
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Provide valuable suggestions for improving Depop’s community service and user experience
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Leverage tools like Zendesk to handle user relationships and manage tickets efficiently
What We’re Looking for in a Community Experience Agent
We are looking for someone with excellent communication skills, a passion for customer service, and the ability to solve problems effectively. If you can stay calm under pressure and show empathy to users, this role could be a perfect fit. Experience with Zendesk is a plus, but a commitment to learning and improving is key!
Skills & Qualities of a Successful Community Experience Agent
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Fluency in English (additional languages are a bonus)
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Strong communication and problem-solving skills
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Tech-savvy, with the ability to quickly learn new systems and platforms
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Adaptable and comfortable working in a fast-paced, evolving environment
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Ability to work weekends and occasional bank holidays, with a flexible, remote working schedule
Additional Perks and Benefits
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Health and Wellbeing: Access to healthcare, subsidized counselling, and more
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Work-Life Balance: Flexible working hours, paid leave, and opportunities to work abroad
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Employee Growth: Mentorship, learning budgets, and career development opportunities
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Family Support: Generous parental leave and family-related benefits
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