Company Overview
At Lucet, we are proud to lead the behavioral health industry with a mission to help individuals achieve healthier, more balanced lives. We are dedicated to supporting mental and physical wellness by delivering integrated, high-quality care to over 15 million people across the U.S.
When you join Lucet, you’re not just taking a job — you become part of a purpose-driven team passionate about making a real difference. From your first day, your work will directly impact our members’ lives, and you’ll find purpose in everything you do.
Why Join Lucet?
At Lucet, we thrive in a fast-paced, evolving environment where collaboration and excellence are at the core of our culture. If you’re motivated by meaningful work, continuous improvement, and positive impact, we invite you to apply.
We offer competitive compensation and exceptional benefits, including:
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Annual salary range: $65,000 – $80,000, plus annual discretionary performance bonuses
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Comprehensive benefits package: Medical, dental, and vision coverage
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401(k) with employer match
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Company-paid life and disability insurance, wellness incentives, and parental leave
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Professional development support: Tuition reimbursement and ongoing learning opportunities
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Generous paid time off, including volunteer time off
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A welcoming, inclusive culture that values your unique experience and perspective
What You’ll Do – Key Responsibilities
As a Complaints Specialist, you will be responsible for the intake, investigation, and resolution of clinical quality of care complaints, grievances, and incident reports. You’ll play a vital role in ensuring that all concerns are handled with professionalism, empathy, and adherence to clinical and regulatory standards.
Core Duties Include:
Complaint & Incident Management
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Receive, document, and manage complaints, grievances, and incidents confidentially and professionally
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Conduct thorough investigations, including reviewing medical records and obtaining responses from providers or facilities
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Communicate findings to leadership and escalate quality of care concerns as needed
Project & Performance Management
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Lead or support projects focused on quality improvement and performance measurement
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Analyze data to identify trends and improvement opportunities
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Participate in interdisciplinary teams, workgroups, and committee meetings
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Prepare reports and present findings to internal and external stakeholders
Compliance & Accreditation Support
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Assist with regulatory and accreditation readiness efforts
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Coordinate accreditation-related projects across departments
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Contribute to regional quality initiatives and continuous performance improvement processes
Who You Are – Required Qualifications
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Active, unencumbered RN license with a BSN
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3+ years post-licensure experience in healthcare, including in-home primary or longitudinal care
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1+ year of experience in quality management, including data analysis and report development
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Experience reviewing medical records and interpreting clinical cases using evidence-based guidelines
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Strong written communication skills with the ability to develop clear reports, memos, and presentations
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Visio
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Strong critical thinking, analytical, and organizational skills
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Demonstrated ability to manage multiple tasks in a remote work setting
Ideal Candidate Traits
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Committed to compassion and empathy in every interaction
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Proactive, self-motivated, and solution-oriented
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Adaptable to change and thrives in a dynamic environment
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Values diversity, equity, inclusion, and belonging
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Maintains the highest ethical standards and personal integrity
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Detail-oriented with excellent problem-solving skills
Work Environment & Technical Requirements
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Fully remote position; company-provided equipment
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Must have a quiet home office environment for phone and video calls
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High-speed internet required: Minimum download speed of 20 Mbps, upload speed of 5 Mbps, and latency under 100 ms
Additional Information
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A comprehensive pre-employment background check and drug screening are required
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This position will remain open for a minimum of 5 business days from its posting date and may be extended based on candidate interest
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Lucet is proud to be an Equal Opportunity Employer, committed to diversity, inclusion, and providing a workplace free of discrimination