Job Description
Looking to make a real impact in people’s lives? Join UK Biobank as a Contact Centre Advisor and become part of a team that’s improving health outcomes worldwide. As a Contact Centre Advisor, you’ll support over 500,000 participants, helping to advance vital health research. If you’re eager to build your career in a supportive, purpose-driven environment — we want to hear from you.
This is a permanent, full-time position based in Cheadle, Stockport (moving to Manchester Science Park in 2026). You’ll work 35 hours a week across varied shifts Monday to Saturday, with hybrid office/home options available.
Why Become a Contact Centre Advisor at UK Biobank?
When you join as a Contact Centre Advisor, you’ll be directly supporting one of the UK’s most important health research projects. This role is your chance to engage with participants, handle enquiries with care, and contribute to pioneering studies that improve public health worldwide.
Key Contact Centre Advisor Responsibilities
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Manage inbound and outbound calls and emails with professionalism.
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Update CRM systems accurately with participant data.
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Suggest process improvements and support service enhancements.
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Meet quality KPIs and maintain excellent service levels.
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Follow all operational policies and procedures meticulously.
As a Contact Centre Advisor, you’ll play a central role in maintaining participant engagement and upholding UK Biobank’s outstanding service standards.
What We’re Looking For
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Previous contact centre experience preferred.
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Excellent communication, organisation, and time-management skills.
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Familiarity with CRM systems and quality-focused environments.
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Attention to detail and ability to follow procedures.
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Friendly, professional, and adaptable team player.
What’s On Offer
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£26,676 annual salary
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26 days annual leave + Bank Holidays (+ birthday leave)
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Hybrid working & modern office perks
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Enhanced pension, family leave, and staff discounts
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Free on-site gym, canteen, parking & subsidised lunches
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Employee Assistance Programme & wellbeing benefits
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