Job Description
John Lewis is looking for a dedicated and friendly Customer Assistant to join our retail team, delivering outstanding service and unforgettable in-store experiences. As a Customer Assistant, you’ll be the face of our brand, ensuring every customer enjoys a warm welcome and leaves with a positive impression. You’ll also maintain top shop standards by supporting stock management, merchandising, and store presentation. If you’re passionate about retail, enjoy working with people, and want to be part of the UK’s largest employee-owned business, this is the perfect opportunity for you.
What You’ll Do as a Customer Assistant
As a Customer Assistant, you’ll deliver excellent customer service and play a vital role in ensuring our shops run smoothly.
Key Responsibilities:
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Provide engaging and attentive service at every step of the customer journey.
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Use product knowledge and sales training to drive sales and increase profits.
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Acknowledge customers proactively, listen to their needs, and resolve queries.
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Support your team by working flexibly across tills, stock replenishment, and merchandising.
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Help maintain stock accuracy through regular counts and organised displays.
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Identify areas for improvement and suggest solutions.
Skills You’ll Need as a Customer Assistant
To thrive in the Customer Assistant role, you’ll need:
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Basic IT literacy and strong communication skills.
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A friendly, approachable attitude and willingness to learn.
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Experience in a customer-facing environment is helpful, but not essential.
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The ability to work well as part of a team and adapt in a fast-paced retail setting.
Why Join Us as a Customer Assistant?
When you become a Customer Assistant at John Lewis, you’ll enjoy:
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Working for a renowned UK retail brand with over 150 years of history.
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Opportunities for career development and comprehensive in-role training.
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Flexible working options including compressed hours, job shares, and shorter contracts.
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Access to partner benefits like staff discounts, profit-sharing, and wellbeing support.
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Being part of an employee-owned business where your voice matters.
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