About the Role
As a Customer Assistant at John Lewis, you’ll be at the heart of our in-store experience—delivering the kind of service and atmosphere that sets us apart. You’ll play a crucial role in maintaining high shop standards, providing expert product advice, and ensuring our customers feel truly valued at every touchpoint.
This is more than just a retail role. It’s about creating connections, being part of a team that innovates daily, and representing a brand known for excellence in service, quality, and integrity.
Key Responsibilities
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Provide engaging, helpful, and tailored customer service throughout the buying journey
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Use your product knowledge and sales training to drive sales and enhance the customer experience
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Maintain excellent shop-floor standards including cleanliness, merchandising, and product availability
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Support general shop operations including tills, stock replenishment, and price ticketing
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Proactively identify and act on areas for improvement
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Support accurate stock management to protect profit
Essential Skills & Experience
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Basic IT literacy
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Excellent verbal communication and people skills
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A passion for delivering outstanding customer service
Desirable (But Not Required)
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Previous customer-facing retail experience
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Merchandising and product display experience
(Full training will be provided—what matters most is your attitude and willingness to learn.)
About the Partnership
John Lewis is part of the John Lewis Partnership, the UK’s largest employee-owned business. As Partners, we all share in the success of our business, have a voice in its future, and contribute to creating a workplace where everyone can thrive.
We’re committed to retail excellence, innovation, and creating a better world—together. When you join us, you’re not just taking a job; you’re becoming part of something bigger.
What We Offer
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Employee ownership & profit sharing
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Partner discount at John Lewis & Waitrose
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Learning & development opportunities
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Flexible working arrangements
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Inclusive and supportive work culture
Important to Know
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Some roles may require pre-employment vetting (e.g., DBS checks)
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Early application is advised, as roles may close before the deadline
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Flexible and compressed hours may be available—discuss during your interview
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