Job Description
About the Customer Assistant Role at John Lewis
As a Customer Assistant at John Lewis, you’ll play a key role in delivering exceptional customer service and enhancing the in-store experience that sets us apart from competitors. Your focus will be on ensuring customer satisfaction, maintaining high shop standards, and fostering brand loyalty. Whether you are supporting customers with their needs, managing stock, or contributing to store cleanliness, your work will help maintain the quality and service John Lewis is known for.
Key Responsibilities of a Customer Assistant
As a Customer Assistant, your role will be dynamic and varied. You will be responsible for:
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Offering engaging and personalized customer service throughout the customer journey.
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Using your product knowledge and sales training to boost sales and profits for the store.
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Providing proactive assistance, addressing customer needs, and resolving queries effectively.
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Supporting the team across different areas, including till assistance, stock replenishment, and maintaining store presentation.
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Identifying areas for improvement and implementing solutions to enhance store performance.
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Contributing to stock accuracy to help protect the store’s profits.
Skills & Experience for a Customer Assistant
Essential Skills for Success as a Customer Assistant
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Basic IT literacy and strong communication skills.
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A customer-first mindset with a passion for delivering excellent service.
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Ability to work in a fast-paced environment and adapt to store needs.
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Willingness to learn and work as part of a collaborative team.
Desirable Skills for a Customer Assistant
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Previous customer-facing experience, though training will be provided.
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Knowledge of merchandising and product displays is beneficial but not essential.
About the John Lewis Partnership
The John Lewis Partnership is the UK’s largest employee-owned business, home to beloved brands like John Lewis and Waitrose. As a Customer Assistant, you’re not just an employee—you’re a Partner, actively contributing to our shared success. Our company is dedicated to creating a workplace where we value respect, inclusion, and personal growth. We offer a variety of flexible working options, including job sharing, flexible hours, and shorter contracts, to help maintain a healthy work-life balance.