Customer Assistant

Job Description

At Vue, we are passionate about delivering the ultimate big screen experience. Our cinemas offer a dynamic and exciting environment where every team member plays a crucial role in creating memorable moments for our customers. We believe in offering our employees opportunities for growth and development, making Vue a place where careers can truly take off.

Key Responsibilities

• Welcome customers into the cinema, providing friendly and efficient service.
• Manage retail counters, process transactions, and maintain product displays.
• Answer customer queries regarding showtimes, ticket availability, and cinema facilities.
• Maintain cleanliness in all cinema areas, including screens, foyers, washrooms, and kitchen areas.
• Support customer safety by identifying and reporting any suspicious behaviors.
• Communicate up-to-date information about our latest movies, special screenings, and promotions.
• Provide guidance on food and beverage options, including promotions and combos.
• Use technology (ticket scanners, tills) confidently to support customer transactions.
• Collaborate with team members to maintain a positive and efficient work environment.

Skills & Experience

• No prior experience required, but experience in customer service is preferred.
• Friendly, approachable, and confident in interacting with customers.
• Ability to work efficiently in a fast-paced environment.
• Strong communication skills, both verbal and written.
• A positive attitude with a willingness to learn and support the team.
• Basic understanding of technology for ticketing and retail systems.
• Passionate about the film and cinema industry.

Our Values

At Vue, we value:

• Customer Focus: Prioritizing exceptional customer service.
• Collaboration: Working together to create memorable experiences.
• Excitement: Celebrating the ever-evolving world of cinema.
• Integrity: Treating customers and colleagues with respect and honesty.

Benefits

• Unlimited free cinema tickets for you and a monthly allowance for family and friends.
• Employee discounts on food and beverages.
• Access to a wellbeing support program, including online GP consultations.
• Exclusive discounts and rewards with major brands.
• Equal opportunities and a commitment to diversity and inclusion.

How to Apply

If you are enthusiastic, customer-focused, and excited to be part of the ultimate big screen experience, we want to hear from you. Please submit your CV and a brief cover letter outlining your interest in this role.