Customer Assistant

Location: Vue Manchester Quayside, Quayside MediaCity, Salford Quays
Contract Type: Temporary (Until End of August 2025)
Availability: Must be available throughout the summer period, including Bank Holidays
Shifts: Early mornings (from 7am) and late nights (up to 3am)
Safe travel arrangements required

Job Overview

Vue is looking for enthusiastic and customer-focused individuals to join our Manchester Quayside cinema team for a temporary summer contract. As a Customer Assistant, you’ll be the face of Vue, providing an outstanding big screen experience. No prior experience is needed—just energy, reliability, and a passion for film and customer service.

Key Responsibilities

• Greet and assist customers throughout their cinema journey, ensuring a positive experience

• Operate tills efficiently, manage queues, and process ticket and retail sales

• Provide up-to-date film, pricing, and screening information

• Promote food, drink, and combo offers to enhance the customer experience

• Maintain cleanliness across all cinema areas (screens, washrooms, foyers, counters, etc.)

• Ensure safety for staff and customers by reporting suspicious behaviour or disruptions

• Support other team members and contribute to a collaborative, welcoming work environment

• Stay informed about new content, VIP seating, accessibility options, and over-18 screenings

• Confidently operate cinema technology such as ticket scanners and tills

What We’re Looking For

• No previous retail or cinema experience required—training is provided

• Positive attitude, a strong team ethic, and the ability to multitask under pressure

• Excellent verbal communication and problem-solving skills

• Confidence using basic tech (ticketing systems, till points)

• Passion for film, entertainment, and delivering exceptional customer service

• Availability to work flexible hours, including nights, early mornings, weekends, and holidays

Why Join Vue?

At Vue, you’ll be part of a team that thrives on delivering unforgettable cinema experiences. We combine high standards with a fun, inclusive work culture where every voice matters.

Key Benefits

• Free unlimited cinema tickets for you + monthly allowance for family & friends

• Staff discounts on food & beverages at Vue locations

• Employee rewards programme with discounts at top UK retailers

• Annual holiday allowance

• Wellbeing support, including access to an online GP

• Opportunities for internal development – many of our leaders started as Customer Assistants

Our Core Values

• Customer Focus – We put our guests at the heart of everything

• Collaboration – We work together to deliver the best experience

• Excitement – We embrace the evolving world of entertainment

• Analytical Thinking – We combine big-picture strategy with sharp attention to detail

• Belonging – We celebrate diversity and inclusive teamwork

• Dynamism – We welcome challenges and take initiative

Additional Info

Due to late-night shifts, applicants must have a reliable form of transport. Please check local Metrolink and bus services if you rely on public transit, as they often stop running around 11pm.

Equal Opportunities

Vue is an equal opportunities employer. We ensure fairness and inclusivity in all areas of employment including hiring, training, promotions, and workplace culture. We welcome applicants from all backgrounds.

How to Apply

Think you’ve got what it takes to deliver the ultimate cinema experience? Apply now and become part of something bigger this summer.