Customer Care Representative

Job Category: Retail and Customer Service
Job Type: Full Time
Job Location: USA
Salary: $22.07/hr - $27.03/hr
Company Name: Zurn Elkay Water Solutions

About Zurn Elkay Water Solutions

Zurn Elkay Water Solutions is a leading provider of clean water solutions, offering the widest range of products for drinking water, hygiene, and sustainable water management. Headquartered in Milwaukee, Wisconsin, we partner with customers worldwide to deliver high-quality, reliable systems that enhance water safety, hygiene, flow control, and conservation.

Our solutions support various industries, including healthcare, hospitality, education, retail, residential, and office facilities. We are committed to providing quick installation, easy maintenance, and superior performance tailored to specialized market needs.

At the core of our company, we uphold five key values:
✅ Continuous Improvement – Always striving for better solutions.
✅ Integrity in Everything We Do – Honesty and transparency in all interactions.
✅ Customer First – Prioritizing the needs of our clients.
✅ Culture of Winning – Driving success through innovation and teamwork.
✅ Total Associate Engagement – Empowering our employees for growth and excellence.

We are sustainably driven, working to improve our communities through volunteerism, philanthropy, and inclusivity. Every day, we uphold our commitment to the planet by providing environmentally responsible water management solutions that make a lasting impact. 🌍💧

Key Responsibilities

  • Manage customer orders efficiently and ensure timely processing.
  • Collaborate with multiple internal departments to resolve inquiries and issues.
  • Investigate and research customer questions and concerns to provide accurate solutions.
  • Assist external users by troubleshooting and resolving technical product or service issues.
  • Respond to inbound calls, emails, and web inquiries while maintaining quality and productivity standards.
  • Log customer interactions in Pulse CRM and update relevant details in Oracle order notes.
  • Maintain comprehensive knowledge of both existing and new products.
  • Provide proactive support by recommending suitable products and services, utilizing upselling and cross-selling techniques.
  • Research and resolve issues related to returns, replacements, and short shipments, ensuring accurate credit and debit processing.
  • Complete assigned reports (e.g., holds, unscheduled lines) individually and in collaboration with teammates.

Qualifications & Experience

  • High school diploma or equivalent required.
  • 1+ years of customer service experience preferred.
  • Familiarity with CRM and ERP systems is a plus.
  • Bilingual candidates are highly preferred.
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