Elevance Health is seeking Afterhours Customer Care Representatives I to join our remote Behavioral Health and Employee Assistance Program (EAP) team. This role provides exceptional support by answering inbound calls from members and employees, resolving inquiries about insurance benefits, eligibility, provider contracts, and claims. If you’re empathetic, detail-oriented, and ready to help others during non-traditional hours, this position is for you.
Key Responsibilities
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Respond to internal and external customer questions via phone and written correspondence.
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Analyze issues, provide information, and recommend solutions.
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Use computerized systems for tracking, information gathering, and troubleshooting.
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Document inquiry outcomes thoroughly for accurate tracking and analysis.
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Coordinate with internal departments to ensure timely resolution of customer requests.
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Follow established procedures and job aids to ensure consistent service delivery.
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De-escalate callers and provide professional, empathetic support.
Schedule
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Tuesday – Friday: 6:00 PM – 2:30 AM EST
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Saturday: 8:00 PM – 4:30 AM EST
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Remote with required in-person training sessions
Qualifications
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High School diploma or equivalent required.
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Previous experience in an automated customer service environment preferred.
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Strong oral, written, and interpersonal communication skills.
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Ability to learn new systems, use Microsoft Office, and navigate computerized systems.
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Empathy and active listening skills required due to the sensitive nature of behavioral health calls.
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Ability to work independently and follow procedures.
Why Work at Elevance Health
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Market-competitive benefits including medical, dental, vision, short and long-term disability.
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Paid Time Off (PTO), paid holidays, merit increases, and incentive bonus programs.
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401(k) with company match, stock purchase plan, life insurance, wellness programs, and financial education.
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A supportive culture focused on professional growth and community impact.
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