At PEMCO, we believe people come first — our customers, employees, and the community we serve. We are a mutual insurance company owned by Northwest policyholders and recognized by Forbes and Newsweek as one of America’s Best Insurance Companies and Greatest Workplaces for 2025. We’re dedicated to excellence in customer service, employee growth, and community partnerships. As a Restaurant Manager, you’ll be part of a workplace that values collaboration, innovation, and inclusivity. This Restaurant Manager role is a unique opportunity to make an impact while enjoying career stability, growth opportunities, and meaningful benefits.
Why Join PEMCO as a Restaurant Manager?
As a Restaurant Manager, you’ll play a vital role in driving exceptional service and operations. You’ll be responsible for resolving customer concerns, managing communication channels, and ensuring smooth policy processing. This position combines leadership, problem-solving, and teamwork, making it ideal for someone who thrives in a fast-paced environment.
You’ll also collaborate closely with our agency sales team, support customer needs, and uphold PEMCO’s values of trust, integrity, and community. Every day as a Restaurant Manager, you’ll be working toward making our customers’ experiences easier, safer, and more rewarding.
Key Responsibilities of a Restaurant Manager
-
Take ownership of customer inquiries, providing proactive solutions.
-
Support the sales team with policy quotes and issuance.
-
Manage communications with customers and vendors via phone, email, mail, and fax.
-
Deliver excellent service by handling claims, billing, endorsements, renewals, and coverage counseling.
-
Identify customer needs and collaborate with internal teams to meet them.
-
Uphold PEMCO’s brand, ethics, and customer-first values.
-
Contribute to building a positive workplace culture while supporting team growth.
Skills and Qualifications for a Restaurant Manager
-
Associate’s degree or equivalent work experience (Business or related field preferred).
-
Minimum of 1 year in a service-related professional role with increasing responsibilities.
-
Property and Casualty License required.
-
Experience in insurance, property/casualty, or financial services preferred.
-
Strong MS Office skills (Excel, Word, PowerPoint, Outlook).
-
Detail-oriented with a strong focus on accuracy.
-
Excellent customer service orientation and compliance knowledge.
What Makes a Great Restaurant Manager at PEMCO?
A successful Restaurant Manager is someone who makes agile decisions, builds trust, and takes ownership of results. You’ll empower execution, explore innovative solutions, and value the perspectives of others. At PEMCO, we believe in celebrating differences, supporting employees, and creating opportunities for everyone to thrive.
By joining us as a Restaurant Manager, you’ll help strengthen communities, improve safety, and contribute to our mission of helping people “Worry Less and Live More.”
Compensation and Benefits
-
Competitive pay: $39,918 – $66,530 depending on location and experience.
-
Medical, dental, and vision coverage for employees and eligible family members.
-
Employer-paid life insurance, AD&D, disability benefits.
-
401(k) with generous 2-for-1 employer match.
-
Vacation (starting at 10 days annually, up to 25 days with tenure).
-
Paid personal days, holidays, and sick leave.
-
Additional perks: education assistance, scholarships, wellness programs, discounts, referral bonuses, and more.
Equal Opportunity Commitment
PEMCO is proud to be an equal opportunity employer. We celebrate diversity and ensure equal employment opportunities regardless of race, color, religion, gender, age, disability, veteran status, sexual orientation, or identity. Together, we create a workplace where everyone feels valued and supported.