Gatekeeper is a high-growth, AI-powered Vendor and Contract Management SaaS platform. Our mission is to radically reduce cost and risk while maximizing productivity across Procurement, Legal, and Finance teams in compliance-driven organizations. Trusted by global brands like Crocs, The Telegraph, and Autotrader, we’re on the cutting edge of Agentic AI innovation—and we’re looking for a Customer Marketing Manager to help take our customer engagement and growth to the next level.
Why This Role Exists
With the recent launch of LuminIQ, the industry’s first set of embedded AI agents for contract and vendor management, we’re helping customers automate workflows, reduce risk, and drive efficiency across their teams. But every customer is at a different point in their AI adoption journey. That’s where you come in.
You will be the strategic link between product value and customer outcomes, ensuring accounts grow, users become power users, and our customer community thrives. Your “North Star” metric will be Net Revenue Retention (NRR).
Your Responsibilities
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Drive Product Adoption and account growth across our customer base, in collaboration with Product, Customer Success, and Account Directors.
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Be a value translator—understand platform features and clearly communicate customer benefits.
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Own customer advocacy—collect, amplify, and share customer success stories across content and campaigns.
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Plan and execute targeted communications, campaigns, and events (virtual and in-person).
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Own and deliver a consistent webinar programme—informative, educational, and commercially driven.
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Lead the customer newsletter, sharing product updates, industry insights, and customer stories.
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Support Account Directors with campaign toolkits and packaged strategies to drive upsell and expansion.
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Coordinate in-person customer events, from small gatherings to large workshops.
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Adopt and champion AI tools to streamline work and improve campaign effectiveness.
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Consistently track, analyze, and improve impact with data-led insights.
You Will Thrive in This Role If You Have:
Must-Have Traits:
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Natural curiosity—you ask “why” until it’s clear.
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A self-starter mindset—you own your work, manage deadlines, and need little supervision.
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A growth mindset—you test ideas quickly and learn from feedback and data.
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A strong team spirit—you collaborate across Sales, Product, CS, and RevOps.
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A love for tech and AI—you use the latest tools to work smarter.
Must-Have Skills:
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Relevant experience in SaaS, Customer Marketing, or Customer Success.
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Proven ability to create valuable content: emails, decks, video scripts, articles.
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Comfortable with HubSpot (or similar tools) and data dashboards.
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Confident running webinars and live sessions.
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Strong storytelling skills—able to connect customer pain points with product value.
Nice to Have:
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Knowledge of procurement or contract management audiences.
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Experience building or managing a customer community.
What We Offer
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100% remote working—no commute, work from anywhere in the UK
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Generous annual leave
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Private health insurance, company pension, life assurance & income protection
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Learning & Development opportunities
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Cutting-edge technology setup provided
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Gatekeeper for Good program: match-funding for local non-profits
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International team retreats
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Inclusive, global team spanning 15+ countries
About Gatekeeper
Gatekeeper is a vision-led, values-driven company. Our mission is to empower mid-market organizations through intelligent automation and transparent vendor management. We offer a dynamic, remote-first culture where innovation, impact, and integrity come first.
We don’t make MedTech.
We make MedTech happen.
If that resonates with you, we’d love to hear from you.
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