Job Title: Customer Payments Advisor
Location: Newcastle upon Tyne (Office-based)
Job Type: Permanent, Full-time
Salary: £26,200 + Commission + Annual Pay Review
A Little Bit About Us
At One Utility Bill, we’re changing the way people manage their household bills. By bundling gas, electricity, water, broadband, and TV licences into one simple monthly payment, we’re making life easier for thousands of customers across the UK.
We’re proud to be a company where everyone pitches in and works together. Our team gave us a huge 9.3/10 in our latest employee engagement survey for recommending us as a place to work. Plus, our office is just steps away from some of Newcastle’s best pubs!
What You’ll Be Doing
You’ll be a key part of our busy Payments team, helping customers who’ve fallen behind on their payments get back on track. Your responsibilities will include:
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Managing a portfolio of customers with overdue accounts
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Making around 60 outbound calls per day to engage with customers
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Handling inbound calls and responding to email queries
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Negotiating payment plans or resolving disputes with care and professionalism
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Supporting customers with empathy while achieving team targets
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Playing a vital role in improving the overall customer journey
Your work will directly help people regain financial control—and you’ll be supported every step of the way by our friendly, close-knit team.
A Little Bit About You
We’re looking for someone who is:
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Confident and professional on the phone
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Motivated by targets and team success
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A great communicator and active listener
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Skilled at multitasking and managing time effectively
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Proactive in sharing new ideas and improving how we work
What You’ll Get From Us
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£26,200 base salary with an annual uplift every April
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A competitive commission structure
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25 days holiday + bank holidays, plus option to buy/sell up to 5 days
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Access to Magpie – our employee benefits platform
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1 paid volunteering day a year with a charity of your choice
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Simply Health membership for 24/7 GP access, counselling, and more
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Travel savings with corporate travel schemes (Nexus & Go North East)
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Enhanced pension contributions after 3 years
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Free mortgage advice from Charles Cameron & Associates
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Cycle to Work Scheme
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Up to £1,500 for learning directly related to your role
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Team events, charity fundraisers, and walks with the goats from our community partner Ouseburn Farm 🐐
Ready to Join Us?
If you’re looking for a people-first role where your voice is heard and your impact is valued, we’d love to meet you. Come and help our customers on their journey to financial stability while working in a fun, supportive environment.
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