Be the Voice, the Face, and the Digital Guide of Nationwide
At Nationwide, we’re proud to offer more than just banking. We offer fairer, more rewarding services — and our Customer Representatives are the heart of this mission. Whether it’s face-to-face in our branch, answering queries over the phone, or supporting digital services, your role will help change people’s financial lives for the better.
We are currently recruiting for our Ludlow branch, a multiskilled location where the branch is closed to the public every Tuesday and Friday. On these days, you’ll support customers primarily via our Savings Line and offer banking support remotely — delivering the same first-class service Nationwide is known for.
What You’ll Be Doing
You’ll become a trusted advisor across all channels — counter, phone, and digital — guiding customers through their everyday banking and savings needs.
On a typical day, you will:
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Support customers at the counter, process transactions, and promote our digital tools
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Spend 1-2 days per week handling inbound customer calls for savings and banking support
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Deliver exceptional service across all platforms: in person, over the phone, and online
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Offer clear, confident guidance tailored to individual customer needs
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Promote financial well-being and ensure customers feel supported and valued
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Work in a collaborative team, sharing knowledge and celebrating success
What We’re Looking For
We hire people who genuinely care about helping others. If you’re someone who thrives on making a difference, we want to hear from you.
You’ll ideally bring:
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A passion for helping others, solving problems, and building trust
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Comfort and confidence using digital tools and online systems
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Strong communication and listening skills
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A flexible approach to multichannel support
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A positive, can-do mindset and a drive for continuous improvement
Our “Customer First” behaviours define our team:
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Feel what customers feel – Step into their shoes and deliver empathy with action
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Say it straight – Speak honestly and clearly, with kindness and respect
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Push for better – Challenge the norm and strive for meaningful change
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Get it done – Take responsibility and deliver with excellence
You must live within 45 minutes of the Ludlow branch. If not, explore our 600+ branches across the UK for closer openings.
Training & Development
Your first 3 weeks of training will be delivered virtually from the branch, designed to set you up for success. For this reason, we ask you not to book any annual leave during this time.
The Rewards & Benefits
We believe in rewarding the great work our colleagues do every day. Here’s what’s in it for you:
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£25,250 salary (from July 1, 2025)
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16% employer pension contribution (when you contribute 7%)
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25 days annual leave, plus bank holidays (pro-rata if part-time)
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2 days paid volunteering leave per year
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Wellhub access – health & wellness support
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Life assurance – 8x your salary
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Salary sacrifice schemes, performance bonuses & more
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Ongoing training & development with real career progression
About Nationwide
We’re the world’s largest building society, owned by our members, not shareholders. Our branches are staying open — not closing — because we believe in being there for our communities. We’re proud to forge a fairer path in banking.
How to Apply
Click “Apply Now” and submit your up-to-date CV. You’ll then receive an invitation to your personal candidate hub, where you’ll complete online assessments (within 48 hours). These include:
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Situational Judgement Test
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Checking & Numerical Assessments
You’ll also find tips, videos, and resources from our colleagues to help you prepare.
We respond to all applicants and may close applications early due to high interest — so apply soon!
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