Job Description
Job Title: Customer Service Administrator
Location: Remote/Hybrid (Daresbury)
Employment Type: Full-time, Part-time, Permanent (25 – 37.5 hours per week)
About MorganAsh:
MorganAsh is a leading provider of specialist wellness support services for the financial sector, seamlessly blending technology with human empathy in a regulated environment. Certified to ISO 27001 and authorized by the FCA, we deliver professional support through our team of experienced senior nurses, offering services like medical underwriting, health support, and more.
We are a customer-focused, B2B company known for excellence and innovation in the industry. Our team thrives on continuous improvement and making a meaningful difference in the lives of our clients.
Role Overview:
As a Customer Service Administrator at MorganAsh, you will play a key role in supporting our nurse tele-interviewers by coordinating appointments, managing schedules, and ensuring a seamless customer experience. Working closely with the team, you will ensure efficient and accurate administrative support.
Key Responsibilities:
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Appointment Coordination: Schedule calls for nurse tele-interviews across all client companies, ensuring timely and accurate bookings.
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Customer Communication: Handle inbound calls from clients, accurately recording applicant details.
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Claims Management: Conduct claims scheduling calls, manage ‘killer questions,’ and complete related administrative tasks.
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Issue Resolution: Identify and report potential incidents or complaints to maintain service quality.
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Team Support: Work with the operational supervisor to identify training needs and support daily nurse interview activities.
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Queue Management: Oversee the call queue and provide ongoing support to the nurse interview team.
Qualifications and Skills:
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Proven administrative experience in a fast-paced environment.
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Excellent organizational and multitasking abilities.
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Strong customer service skills, with the ability to build positive relationships.
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Proficient in IT and comfortable using digital tools.
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Strong problem-solving skills and attention to detail.
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Ability to communicate professionally and handle scheduling conflicts effectively.
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Confident, proactive, and capable of working independently or as part of a team.
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Experience in the health and/or finance industry is desirable.
What We Offer:
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Competitive hourly salary (£13.16 – £16.43 per hour).
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Flexible working hours (25 – 37.5 hours per week).
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Auto-enrollment pension scheme.
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25 days of annual leave plus bank holidays (pro-rata).
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On-site parking for hybrid workers.
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A supportive and innovative team environment.
Equal Opportunity Statement:
MorganAsh is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace, providing equal employment opportunities for all employees and applicants, regardless of age, gender, ethnicity, disability, religion, or sexual orientation.
How to Apply:
If you are a motivated Customer Service Administrator looking for a flexible role with a reputable and innovative company, we would love to hear from you.