About the Role
Join Barclays as a Customer Service Advisor and become the friendly face supporting our Retail Banking customers. Whether you come from customer service, retail, hospitality, or any customer-facing role, this is your opportunity to make a real difference by delivering empathetic, personalised support in branch or local hubs.
You will manage customer queries and issues across multiple communication channels, provide tailored advice, and collaborate closely with internal teams to ensure smooth and efficient banking experiences.
Key Responsibilities
-
Deliver exceptional, personalised customer service across face-to-face, digital, and phone channels.
-
Resolve customer queries and issues promptly while maintaining compliance with regulatory and internal policies.
-
Collaborate with sales, operational, risk management, compliance, and collections teams to meet client needs accurately and on time.
-
Support enhancements to digital banking capabilities by identifying gaps and providing feedback.
-
Manage specific processes within the team, ensuring accuracy and high standards.
-
Lead or supervise team members (if applicable), supporting their development and coordinating resources.
-
Communicate complex or sensitive information to customers with clarity and empathy.
-
Maintain strong relationships with customers and internal stakeholders to anticipate and meet evolving needs.
-
Uphold Barclays’ values of Respect, Integrity, Service, Excellence, and Stewardship in every interaction.
What We’re Looking For
-
Experience in customer service or related fields such as retail or hospitality, with a passion for helping customers.
-
Excellent communication skills, with the ability to manage sensitive or challenging conversations professionally.
-
Ability to work collaboratively with multiple teams and manage your own workload effectively.
-
Strong problem-solving skills and the ability to apply judgement when procedures don’t cover all situations.
-
Commitment to delivering high standards and adhering to compliance and risk management guidelines.
-
Leadership qualities (if applicable), including the ability to energise, inspire, and develop others.
Benefits
-
Competitive salary starting at £26,500 per year.
-
Comprehensive benefits package including pension plan, private medical insurance, life insurance, and income protection.
-
Full training and ongoing support to help you grow and succeed in your career.
-
Opportunities for personal development within a collaborative and supportive team environment.
Why Barclays?
At Barclays, you’re not just joining a company—you’re building a career. We believe in empowering our people, challenging the status quo, and driving excellence through innovation and inclusion.
How to Apply
Ready to make a difference with Barclays? Apply now and take the first step toward a rewarding career where your empathy and dedication will shine.
SEO Keywords
Barclays Customer Service Advisor Jobs, Retail Banking Customer Service Role, Customer Service Jobs UK, Bank Customer Advisor Vacancy, Customer Support Role Barclays, Financial Customer Service Jobs