Job Description
Customer Service Advisor – Join Our Team at Broxbourne Council
Looking for a rewarding role as a Customer Service Advisor? Broxbourne Council is hiring dedicated professionals to provide exceptional service to our residents. As a Customer Service Advisor, you will play a vital role in assisting customers, resolving inquiries, and supporting our digital-first initiative.
Location: Cheshunt, Hertfordshire (Hybrid Working)
Hours: Full-time (37 hours) or Part-time (20 hours)
Salary: £15,059.20 p.a. (FTE £27,859.52 p.a.)
Your Role as a Customer Service Advisor
Front Desk & Contact Centre Support
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Welcome visitors and assist with inquiries professionally.
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Handle phone, email, and online queries, aiming for first-contact resolution.
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Promote digital self-service options for residents.
Administration & Problem Solving
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Maintain accurate records and update databases as required.
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Assist with processing applications and service requests.
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Collaborate with various council departments to resolve issues efficiently.
Hybrid Work & Flexible Shifts
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Office-based at Bishops’ College for the first six months.
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Flexible hybrid working after the initial period.
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Reception coverage required for at least two shifts per week.
What We’re Looking For
Customer-Focused Approach – Experience in a customer-facing role is essential.
Tech-Savvy & Organized – Ability to use multiple data sources to provide accurate information.
Excellent Communication Skills – Fluent English required; additional languages are a plus.
Adaptability & Teamwork – Willingness to work flexible hours as needed.
Why Join Broxbourne Council?
Birthday Leave – Take your special day off!
Paid Holidays – 28 days (pro-rata), including bank holidays.
Free Gym Membership – Access to council leisure centers, fitness classes, and swimming pools.
Career Development – Comprehensive training and growth opportunities.
Employee Assistance Program – Support for personal and work-related challenges.
Broxbourne Council is committed to diversity, equal opportunities, and providing a supportive work environment. If you’re passionate about public service, apply today!