Job Description
Customer Service Advisor – Join Our Dynamic Team!
Are you a proactive, articulate, and customer-focused professional? Do you thrive in a fast-paced environment and take pride in delivering outstanding service? If so, we want to hear from you! As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently. If you’re looking for a rewarding role where your communication skills and problem-solving abilities can shine, this is the perfect opportunity for you.
Why Join Us?
We offer a competitive salary, performance-based bonuses, and a range of benefits to support your well-being and career growth. As a Customer Service Advisor, you will enjoy:
- Competitive Pay & Bonuses – Earn a monthly company performance bonus and individual incentives for exceptional customer service and upselling.
- Generous Holiday Allowance – 25 days plus bank holidays, increasing up to 30 with long service awards.
- Health & Well-being Support – Enjoy a Simply Health Cash Plan and wellness programs.
- Enhanced Family Benefits – Receive improved maternity/paternity pay.
- Financial Security – Benefit from a company pension and life insurance.
- Team Culture – Engage in quarterly social events and team-building activities.
- Convenience – Free on-site parking and a cycle-to-work scheme.
Customer Service Advisor – Key Responsibilities
As a Customer Service Advisor, your responsibilities will include:
- Handling inbound customer queries via phone, email, and live chat across multiple campaigns.
- Making outbound calls to support customers with inquiries and account updates.
- Aiming for first-contact resolution to enhance customer satisfaction.
- Completing administrative tasks assigned by your manager.
- Meeting set KPIs to maintain high service standards and efficiency.
What We’re Looking For
To excel in this Customer Service Advisor role, you should have:
- Customer service experience – Preferably in a fast-paced environment.
- Strong communication skills – A professional and friendly approach to customer interactions.
- Problem-solving mindset – Ability to prioritize tasks and resolve queries efficiently.
- Interpersonal skills – Empathetic, patient, and a team player.
- Target-driven attitude – Comfortable working towards KPIs.
- Multitasking abilities – Manage multiple communication channels effectively.
- Fast learner – Willing to quickly adapt and understand payroll services.
We foster a workplace culture built on our core values:
- Above & Beyond – Exceed expectations, get things right the first time, and continually improve.
- Curious & Capable – Embrace change, seek growth, and simplify processes.
- Collaborative & Kind – Celebrate achievements, respect colleagues, and work as a team.
- Say & Do – Take ownership, lead by example, and take pride in your work.