Job Description
Start Your Career as a Customer Service Advisor
Looking for a rewarding role where no two days are the same? iQ Student Accommodation is now hiring Customer Service Advisor positions at sites across the UK. As a Customer Service Advisor, you’ll be the friendly face that ensures students feel at home, delivering exceptional service while managing daily site operations. Join a supportive, energetic team dedicated to making student life unforgettable.
Customer Service Advisor | Key Responsibilities
In the role of Customer Service Advisor, you’ll handle a variety of important duties, including:
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Greeting students and showing prospective residents around the site
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Managing parcels and post deliveries efficiently
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Logging maintenance requests and ensuring safety compliance
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Organising social events to help students connect
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Handling customer complaints with care and managing rent arrears promptly
Your people skills and proactive attitude will help create a welcoming and supportive environment for students.
Customer Service Advisor | What We’re Looking For
Essential Qualities:
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A positive, team-player mindset with great communication skills
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Comfortable in fast-paced, problem-solving environments
Desirable Experience:
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Previous customer service experience in hospitality, retail, or leisure
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Creative ideas to enhance the student experience
We value your personality and potential above all.
Why Join iQ as a Customer Service Advisor
At iQ, we believe in putting people first — both our students and our team. As a Customer Service Advisor, you’ll enjoy working in a positive, supportive environment, with great benefits and opportunities for career growth. Become part of a business that’s shaping the future of student living in the UK.