Job Description
About Us – Rubie’s Costumes
Rubie’s is the world’s largest costume manufacturer, known for iconic licenses like Marvel, Warner Bros., Lucasfilm, Mattel, and Universal. With a portfolio spanning from superheroes to seasonal classics, we deliver fun, creativity, and magic to customers around the globe.
We’re now looking for a Customer Service Advisor (CSA) to join our Sales Support team. Based in Bristol on a hybrid working basis, this role is critical to maintaining Rubie’s gold-standard customer experience—across B2B and B2C channels.
Key Responsibilities
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Act as the first point of contact for B2C and B2B customers via phone, email, and web chat
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Resolve inquiries, complaints, and product questions promptly and professionally
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Build strong relationships and look for upselling opportunities
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Manage Dropship account orders, ensuring accurate processing and timely delivery
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Work with internal teams including Sales, Logistics, and Warehousing
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Communicate with export customers and provide shipping quotes
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Maintain detailed records using the CRM system
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Supervise order fulfilment tasks and redirect calls as needed
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Troubleshoot online account issues and provide platform access support
What You’ll Need
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GCSEs (or equivalent) in English and Maths (Grade C or above)
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Strong communication and listening skills
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Ability to stay calm and confident under pressure
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Excellent organisation and problem-solving skills
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Proactive, assertive, and reliable
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A team player with a positive, customer-first attitude
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Previous experience in customer service or sales support is preferred
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Knowledge of dropshipping processes is a plus
What We Offer
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Salary up to £25,000 per year
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Hybrid working model – enjoy both flexibility and office collaboration
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Company pension
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Life insurance
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Employee discounts & store perks
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Paid sick leave
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Training & development opportunities
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A fun, fast-paced environment during seasonal peaks
Location & Hours
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Office Location: Bristol BS1 6NL
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Monday to Friday, day shift hours
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Must be able to commute to the office when required
How to Apply
If you thrive in a vibrant, customer-focused environment and want to be part of a globally recognized brand, we’d love to hear from you. Apply now and become part of the Rubie’s magic.