Job Description
We’re hiring Customer Service Advisor (Hybrid Working) roles to support Virgin Media O2 customers through Accenture. As a Customer Service Advisor (Hybrid Working), you’ll handle everything from billing queries to technical support with empathy and efficiency. After up to 10 weeks of in-office training at Newcastle’s Cobalt Business Park, you’ll transition to a flexible 50/50 hybrid model. If you’re a problem-solver who enjoys helping people and thrives in fast-paced environments, this role is your opportunity to grow within a global leader.
What You’ll Do as a Customer Service Advisor (Hybrid Working)
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Provide helpful, friendly customer support over the phone.
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Handle queries related to billing, tech issues, and service concerns.
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Follow detailed processes and troubleshoot common issues.
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Work Monday to Friday shifts between 8am and 8pm, with occasional weekends or bank holidays.
As a Customer Service Advisor (Hybrid Working), you’ll be part of a dynamic and supportive team that values clear communication and delivering excellent customer experiences.
What We’re Looking for in a Customer Service Advisor (Hybrid Working)
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At least 9 months of experience in customer-facing or contact centre roles, ideally within telecoms.
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Clear and confident communication skills.
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Ability to handle pressure while staying calm and focused.
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Comfortable using multiple digital systems and tools.
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Some sales experience is a bonus, but we provide full training.
Why Join Accenture as a Customer Service Advisor (Hybrid Working)?
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Enjoy a 50/50 hybrid working model once your training is complete.
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Earn a salary of £25,889 + commission.
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Access to exclusive Virgin Media discounts.
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25 days holiday, plus bank holidays and paid volunteering days.
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Private medical coverage and wellness perks.
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Real opportunities for development and long-term career growth.
Working as a Customer Service Advisor (Hybrid Working) with Accenture means joining a people-first organisation focused on innovation and delivering exceptional service every day.