Job Description
Introduction
Join Sainsbury’s Bank as a Customer Service Advisor – Travel Money and help our customers kickstart their holidays with confidence. As a Customer Service Advisor – Travel Money, you’ll be the friendly face in our in-store Travel Money bureau, providing exceptional service and ensuring smooth currency transactions. This role offers a perfect blend of customer interaction and operational responsibility, all within a supportive team environment.
Role Overview
Customer Service Advisor – Travel Money: Key Responsibilities
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Deliver outstanding customer service in our in-store Travel Money bureau.
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Build and maintain positive relationships with customers, ensuring repeat business.
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Handle currency transactions with precision and attention to detail.
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Operate the bureau independently, making informed decisions when necessary.
Customer Service Advisor – Travel Money: Ideal Candidate
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Strong interpersonal skills with a passion for helping others.
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Comfortable working with cash and numerical data.
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Self-motivated and confident in making decisions independently.
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Previous experience in finance or cash handling is advantageous but not essential; comprehensive training will be provided.
Benefits & Perks
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Colleague Discount Card: 10% off at Sainsbury’s, Argos, and Habitat after 4 weeks; increased to 15% at Sainsbury’s for five days every pay day and 15% at Argos on selected weekends.
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Holiday Entitlement: Generous leave based on hours worked.
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Family Leave: Supportive maternity and paternity policies.
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Pension Scheme: Sainsbury’s matches 4-7% of your contributions.
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Share Schemes: Opportunity to invest in Sainsbury’s shares at discounted rates.
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Wellbeing Support: Access to Unmind mental wellbeing app and Employee Assistance Programme.
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Colleague Networks: Inclusive internal networks fostering diversity and personal growth.
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Cycle to Work Scheme: Tax-efficient bike and accessories hire.
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Shopping Discounts: Exclusive offers on gyms, restaurants, holidays, and more.
Working Hours
We offer a variety of shift patterns, including early, late, and weekend shifts. Flexibility is key to ensuring team coverage and meeting customer needs.
Pre-Employment Checks
Please note that successful candidates will be required to undergo DBS and credit checks due to the nature of this role.
About Sainsbury’s Bank
Established in 1997, Sainsbury’s Bank was the UK’s first supermarket bank. We offer a range of financial products, including credit cards, savings, loans, insurance, and travel money services. As part of the Sainsbury’s Group, we are committed to delivering value and exceptional service to our customers.
Apply Now
Ready to make a difference in our customers’ travel experiences? Apply today to become a Customer Service Advisor – Travel Money at Sainsbury’s Bank.