About the Role
As a Customer Service Assistant at Tenpin, you’ll be at the heart of delivering unforgettable experiences for guests of all ages. Whether you’re welcoming customers at reception, hosting epic parties, running karaoke rooms or delivering delicious food to the lanes, no two days will be the same.
This is a fast-paced, varied role suited for energetic, positive individuals who thrive in a team environment and love helping people have fun.
Your Responsibilities
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Welcome and check in guests at reception
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Host children’s parties and group events
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Supervise Escape Rooms, Laser Arena, and Karaoke experiences
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Serve food and drinks to bowling lanes
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Keep the venue clean, safe, and inviting
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Look out for upselling opportunities and customer needs
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Provide exceptional customer service at every touchpoint
What You Need
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High energy, enthusiasm, and a passion for fun
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Great communication and teamwork skills
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Customer-first mindset and friendly attitude
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Ability to multitask and stay organised in a busy environment
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Flexibility to work evenings, weekends, and holidays
Fantastic Benefits
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Free Bowling for friends and family
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Free Meals on shift
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Retail Discounts through Tenpin Treats (Cycle to Work, Smart Tech, Best Doctors)
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Enhanced Maternity/Paternity/Adoption Pay
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Medicash Healthcare Cash Back Scheme
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Life Assurance (2x salary)
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Free Counselling & EAP Support
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On-the-Spot Rewards & Long Service Awards
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Recommend a Friend Bonus Scheme
Career Progression
Looking to grow your career? Most of Tenpin’s managers started as team members. We support internal progression, offer leadership training, and provide opportunities for advancement across our nationwide network of entertainment centres.
Next Steps
Ready to bring the fun and grow your career?
Click Apply to complete our quick 2-minute application process.
APPLY