Join the UK’s Leading Surface Repair Company
Due to rapid growth, Hometech-UK, the nation’s leading surface repair specialist, is hiring an experienced Customer Service Coordinator. Based at our busy Northampton office, you’ll play a vital role in our operations and scheduling team, helping to ensure our customers receive prompt, professional service every time.
We specialise in advanced hard surface repairs for the construction industry, offering eco-friendly alternatives to replacement — saving time, money, and the planet.
About the Role
As a Customer Service Coordinator, your responsibilities will include:
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Handling and managing incoming calls with professionalism and care
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Booking repairs and coordinating job schedules with customers and field technicians
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Logistically allocating jobs across teams while considering technician availability and locations
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Following up with customers to conduct quality assurance calls
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Monitoring activity levels for assigned customers to ensure service consistency
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Managing incoming email requests and ensuring all job paperwork is collected and accurate
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Logging customer feedback for continuous improvement
What We’re Looking For
To be considered, you must have:
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At least 2 years of experience in scheduling or coordination roles
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Strong customer service background in a fast-paced environment
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A confident, professional telephone and email manner
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Excellent IT proficiency, including familiarity with Outlook
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Strong organisational and multitasking skills
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A team-oriented attitude
What You’ll Receive
When you join Hometech-UK, you’ll enjoy:
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A competitive salary of £26,000 per year
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Company pension scheme
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Access to a private healthcare plan after 6 months
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Employee discounts with hundreds of top retailers
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Free onsite parking at our Northampton location
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A supportive, growing company where your contributions matter
Work Location
This is an in-person role based in our busy office at Moulton Park Industrial Estate, Northampton. Remote work is not available for this position.
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