Company Overview
Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.
We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.
To support our progress, we are currently recruiting for a Customer Service Coordinator to come and join our team at our Parkhouse Sales site in Newcastle-under-Lyme, ST5 7RB
Specific responsibilities include:
Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
Entry of Quotations, Sales Orders, Samples Requests and Schedules.
Investigating credit requests and additional invoices.
Preparing Credit notes.
Ensure that regular and accurate updates are made on company CRM package.
Liaising with Transport
Order Book and schedule Clearance
Checking of Acknowledgements
Soft sales, working with external team and customers to promote stocks and increase sales
Essential Qualifications & Experience:
Good interpersonal and communication skills – verbal and written
Evidence of working as part of an effective team
Participation in training events, which may necessitate travel and overnight stays
Excellent telephone manner and accurate keyboard skills
Flexible and enthusiastic individual able to work under pressure and use own initiative
Working knowledge in Microsoft applications including email, Excel and Word.
Full driving License
Think you can make a difference? WE ARE your future.
More details:
- Full time, permanent role
- Competitive salary
- 10% matched pension, administered by Legal and General
- 3x life insurance
- Share Save scheme eligibility
- Full access to Employee Assistance programme for self and family members
- Access to high street retail discounts platform – with access to discounts at Tesco, Asda, etc…
- Personal development and career progression opportunities
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