Job description
Customer Service Coordinator – Join Our Team Today!
Are you an organized and customer-focused professional looking for an exciting opportunity? We are hiring a Customer Service Coordinator to handle customer inquiries, manage service requests, and ensure seamless issue resolution. This role is perfect for someone who thrives in a fast-paced environment, has excellent communication skills, and enjoys delivering outstanding customer service. As a Customer Service Coordinator, you will work closely with the Customer Service Manager to improve customer satisfaction, track escalations, and streamline service operations.
Key Responsibilities of a Customer Service Coordinator
- Customer Interaction: Monitor and respond to emails and phone inquiries efficiently. Log all customer interactions to maintain detailed records for tracking and reporting.
- Issue Resolution: Oversee customer concerns, ensuring accurate updates and effective resolutions within set timeframes.
- Scheduling & Coordination: Organize and manage the diaries of Customer Service Operatives, ensuring timely and efficient handling of all service requests.
- Resource Allocation: Ensure necessary materials and resources are available before scheduling remedial work.
- Contractor & Team Management: Assign tasks to contractors and internal teams while tracking their progress. Report any unsatisfactory contractor outcomes to the Customer Service Manager.
- Complaint Handling: Maintain complaint logs, acknowledge customer concerns within agreed timeframes, and follow up to ensure issues are fully resolved.
- Reporting & Data Analysis: Maintain spreadsheets and provide weekly reports on customer service operations.
- Compliance & Documentation: Ensure all surveys, external reports, and contractor records are up-to-date.
What We’re Looking for in a Customer Service Coordinator
- Prior experience in a Customer Service Coordinator role, preferably in the housebuilding industry.
- Excellent organizational and multitasking skills.
- Strong verbal and written communication skills.
- Ability to work independently and collaboratively in a fast-moving environment.
Why Join Us?
- Competitive salary with annual bonuses.
- Life assurance, ongoing training, and career growth opportunities.
- Be part of a company committed to delivering excellence in customer service.
Apply today and take the next step in your career as a Customer Service Coordinator!