Join Stryker as a Restaurant Manager in our customer service team, where you will act as the voice of our company and support healthcare professionals with exceptional service. As a Restaurant Manager, you’ll ensure order accuracy, resolve inquiries, and help streamline billing and operational processes. This role combines problem-solving, relationship-building, and proactive communication to enhance customer satisfaction. If you enjoy creating solutions and supporting both sales teams and clients, this position offers the perfect opportunity to make a tangible impact in the healthcare industry.
What a Restaurant Manager Does in Customer Service
As a Restaurant Manager, your primary responsibility is to provide top-notch support to clients and internal teams. You will validate shipment and replenishment locations, maintain accurate purchase order entry, and act as the first line of contact for any data discrepancies. By doing so, you help maintain smooth operations and high-quality service delivery.
Responsibilities of a Restaurant Manager
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Serve as the main point of contact for sales and healthcare professionals, offering solutions to inquiries and challenges.
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Ensure accurate entry of purchase orders across multiple platforms, including Bill Only, Ship and Bills, GHX, and future EDI systems.
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Check and validate incoming surgery product usage cases for precision.
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Build strong relationships with hospital billing specialists to support billing processes and product usage questions.
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Provide proactive updates to accelerate billing and ensure smooth customer experiences.
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Assist sales representatives with product pricing, discrepancies, and other inquiries.
Key Duties for a Restaurant Manager in Daily Operations
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Record customer interactions, inquiries, complaints, and resolutions in the system.
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Collaborate with sales and operations teams to verify order details and resolve discrepancies.
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Research and provide detailed responses to customer questions via phone, email, or fax.
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Support sales by tracking and following up on purchase orders to ensure timely fulfillment.
Required Qualifications for a Restaurant Manager
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High School Diploma or GED
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Minimum of 2 years of relevant work experience
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Experience with order entry, Oracle, or account management is a plus
Compensation and Benefits
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Pay: $20.08/hr – $32.87/hr plus bonus eligibility
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Health Benefits: Medical, prescription, dental, vision, critical illness, accident, hospital indemnity, personalized healthcare, wellbeing, tobacco cessation
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Financial Benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k), Employee Stock Purchase Plan (ESPP), life and AD&D insurance, short-term disability
Why Join Stryker
Stryker delivers innovative MedSurg, Neurotechnology, Orthopaedics, and Spine products that improve patient outcomes worldwide. Supporting over 150 million patients annually, our teams make a meaningful difference. You’ll have the chance to collaborate with dedicated professionals, solve complex problems, and grow within a company committed to excellence in healthcare.