Company Overview
Shingle & Gibb Automation is dedicated to delivering top-tier Industrial Automation & Networking, Motion Control, Machine Safety, and Power Transmission solutions. We partner with world-class manufacturers such as Banner Engineering, Turck, and Siemens to provide cutting-edge products and innovative solutions to our customers.
Beyond offering high-quality products, we also provide a range of value-added services, including:
- A highly experienced, factory-trained, and technically focused local sales team that supports automation projects from conception to completion.
- Expert Customer Service Consultants who are well-versed in automation solutions.
- An in-house Engineering Department that assists in designing, integrating, and implementing complex automation projects.
- A comprehensive local inventory with a seven-figure investment to support diverse automation needs.
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Make an Impact.
Shingle & Gibb Automation is seeking a full-time Customer Service Representative to join our team in Newtown, CT. If you’re a customer service professional looking for growth opportunities, this role offers an exciting chance to develop your skills in a dynamic environment!
What You’ll Do:
- Deliver exceptional customer service in a fast-paced setting.
- Process quotes and orders, including expediting, model verification, part number reviews, and pricing confirmation.
- Update orders to accommodate customer modifications.
- Maintain on-time delivery performance, ensuring smooth coordination and communication between customers, sales teams, and vendors.
- Provide timely updates to customers throughout the quote and order process.
What You Bring:
✔ Strong communication skills – both verbal and written.
✔ Ability to manage high volumes of emails and phone interactions.
✔ Excellent organizational skills – capable of handling information from multiple sources (email, phone, Teams, etc.).
✔ Customer-first mindset – friendly, professional, and dedicated to service excellence.
✔ Multi-tasking abilities – detail-oriented while managing multiple responsibilities.
✔ Proficiency in Microsoft 365 Suite (formerly Office) – strong computer skills.
✔ Problem-solving and teamwork skills – able to collaborate and resolve issues effectively.
✔ Ability to interact with all levels of management – both internally and externally.
✔ Willingness to learn – continuous training on product lines and technologies.
✔ Adaptability to an open office environment.
✔ Reliable transportation to the workplace.Preferred Qualifications:
- Epicor P21 experience is a plus.
- Familiarity with distributorship operations is a plus.
Minimum Education Requirement:
- High school diploma or equivalent required.
APPLY