Company Overview
DXP is a publicly traded professional distribution management company, delivering a wide range of products and services across multiple industries. Our expertise spans Innovative Pumping Solutions (IPS), Supply Chain Services, and MROP Products and Services.
We are committed to remaining at the forefront of technology, training, and product innovation, while attracting and retaining top talent. Our corporate strategy is simple: to be the best solution for industrial customers.
Product Categories:
- Pumps & Pump Parts
- LACT Units
- Bearings & Power Transmission
- Metalworking Products
- Safety Supplies
- Industrial Supplies
- Hose & Seals
- Pipe
At DXP, we are dedicated to providing cutting-edge solutions, exceptional service, and reliable products to meet the evolving needs of our customers.
Key Responsibilities:
- Respond to customer inquiries regarding company products and services.
- Check stock availability and process orders.
- Handle order processing, expediting, and invoicing, including utilizing third-party billing systems such as Ariba.
- Maintain records of purchase orders (POs) and proof of delivery (PODs) for auditing (via Microsoft Teams).
- Coordinate with internal teams, including the Service Team and Warehouse/Shipping Department.
- Provide accounts receivable (AR) and accounts payable (AP) support to the corporate accounting team.
- Assist with phone inquiries and customer support.
- Collaborate with both vendors and customers to ensure smooth operations.
- Support a growing Sales Team across multiple branches.
Qualifications & Skills:
✔ 2-3 years of customer service experience required.
✔ Proficiency in computer applications, including Excel, Microsoft Teams, Word, and Outlook.
✔ Strong communication skills with the ability to adapt and be flexible.
✔ Enthusiastic and positive attitude with a customer-focused mindset.
✔ Ability to work independently and as part of a team.
✔ Strong organizational and data entry skills, with the ability to multitask.
✔ Regular in-person attendance required.
This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys collaborating with multiple departments.