Company Overview
At Imperial, we embrace the finer things in life—the final holes of a round of golf at dusk, a cool breeze on a warm evening, beachside gatherings with friends, autumn oyster roasts in the backyard, and the perfect Saturday tailgate.
We believe life is made up of unforgettable moments, and you should always be ready for them. Our mission is to equip you for every opportunity with style and comfort.
Craftsmanship is more than just a skill—it’s our tradition. We take pride in the meticulous attention to detail and precision in every stitch of our products. Our goal is to blend timeless style with a modern twist, a commitment we’ve upheld since 1916.
What You’ll Be Doing
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Oversee customer accounts from the initial order to final completion.
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Collaborate with outside sales representatives, corporate clients, and wholesale customers.
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Develop a strong understanding of color patterns, hat styles, and other essential product details.
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Maintain professionalism and build positive relationships with every customer.
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Address customer inquiries about products or direct them to the appropriate team member.
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Track and follow up on orders to ensure timely delivery.
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Foster strong connections with customers and clients.
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Review and approve designs from the art department.
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Gain knowledge of company trademarks and registrations.
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Learn and navigate the purchase order process.
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Communicate with customers using multiple email platforms.
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Manage company website operations and online orders.
What We Need
Experience:
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Previous customer service experience (preferred)
Education:
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High school diploma or equivalent (preferred)
Ideal Characteristics:
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Strong verbal and written communication skills
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Excellent organizational abilities
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Capability to handle multiple projects at once
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Ability to respond promptly to diverse client needs