Company Overview
At Wesco, we believe in keeping life running smoothly. As a global leader in business-to-business distribution, logistics, and supply chain solutions, we provide reliable services that drive efficiency and success. With over 100 years of expertise, we help approximately 150,000 customers worldwide enhance profitability, boost productivity, and reduce risk.
With millions of products and operations in more than 50 countries, Wesco is a trusted partner in progress.
Our greatest strength is our people. Across corporate offices, field locations, and distribution centers, our team of over 20,000 professionals worldwide brings diverse perspectives, authenticity, and innovation. We are committed to fostering an inclusive workplace where individuality is valued and everyone has the opportunity to thrive.
Responsibilities
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Provide customer support by addressing inquiries, resolving concerns, and handling account-related questions.
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Manage customer complaints professionally and efficiently.
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Process payments for cash account customers.
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Investigate and resolve customer issues, coordinating with other departments as needed to ensure timely solutions.
Qualifications
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High school diploma or equivalent (required).
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Associate’s degree (U.S.) or college diploma (Canada) preferred.
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2-4 years of relevant experience.
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Strong interpersonal skills, with the ability to work effectively in a diverse environment.
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Excellent verbal and written communication skills.
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Ability to perform well under pressure.
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High attention to detail.
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Professional, tactful, and diplomatic approach when interacting with customers.
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Proficiency in Microsoft Word, Excel, and email.