Job Description
Join Our Team as a Customer Service Representative
Are you a skilled Customer Service Representative looking for a new challenge? Watson-Marlow Fluid Technology Solutions, part of the global Spirax Group, is hiring at our Cardrew Industrial Estate site. As a Customer Service Representative, you’ll work alongside a supportive team, engage in meaningful tasks, and enjoy excellent career development opportunities in a global leader of fluid technology solutions.
What You’ll Do as a Customer Service Representative
Key Responsibilities:
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Manage customer orders, communications, and transactions accurately and efficiently
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Liaise with internal teams to ensure timely processing of customer and supplier requirements
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Input accurate data into ERP systems (AX) and maintain up-to-date records
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Support the Customer Service Manager in delivering top-tier service
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Complete administrative tasks and customer system updates promptly
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Ensure all documentation meets company standards
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Participate in internal meetings and promote best practices like 5S and EHS reporting
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Develop Standard Operating Procedures (SOPs) to aid business continuity
Skills & Experience Required for a Customer Service Representative
Essential:
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Previous experience in a customer service team
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Strong communication skills and a solution-oriented mindset
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Resilience under pressure and accuracy in task execution
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Basic IT proficiency in Excel and Word
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Minimum GCSEs in Maths and English (or equivalent)
Desirable:
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Exposure to Lean manufacturing (Yellow Belt or higher)
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Experience with exporting regulations/documentation
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Familiarity with continuous improvement tools
Benefits at Watson-Marlow
When you join us, you benefit from:
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Competitive salary and flexible working options
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Generous holiday entitlement
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Three days paid volunteering leave annually
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Private healthcare
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Enhanced retirement plan and life assurance
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Inclusion and support benefits (e.g., caregiver leave, menopause-friendly workplace, etc.)
Inclusion & Accessibility
We believe everyone deserves the chance to succeed. We’re a Disability Confident Committed Employer and encourage candidates from all backgrounds to apply. If you need accommodations, we’re here to help—just let us know.
About Watson-Marlow Fluid Technology Solutions
Watson-Marlow is a world leader in peristaltic pumps and fluid path technologies. From biopharma to food and beverage, we deliver solutions that keep global industries moving. With operations in 60+ countries, we value innovation, sustainability, and inclusion.