Customer Service Representative

Customer Service Representative

In-person | Monday to Friday | Full-Time
Permanent Position
£22,880 – £27,500 per year (DOE)

About Carspares-Direct

Carspares-Direct is a well-established online retailer of automotive parts, known for our fast, reliable service and excellent customer care. We operate across eBay and other ecommerce platforms, serving car owners and enthusiasts throughout the UK. As we continue to grow, we’re looking for an enthusiastic and dependable Customer Service Representative to join our team.

The Role

As a Customer Service Representative, you’ll be the first point of contact for customer enquiries, providing timely, helpful, and friendly support across multiple channels including eBay, email, and phone. This is a fantastic opportunity for someone with a customer-first mindset who enjoys working in a fast-paced ecommerce environment.

Key Responsibilities

•  Respond to customer queries via eBay messages, email, and phone in a professional and efficient manner.

•  Resolve delivery issues, product questions, and returns in line with company policies.

•  Liaise with warehouse and dispatch teams to address stock or shipping concerns.

•  Process returns and replacements accurately and promptly.

•  Maintain and update customer records to ensure service continuity.

•  Uphold strong eBay performance metrics through excellent customer interaction.

•  Report customer feedback and recurring issues to management for process improvement.

What We’re Looking For

 Previous experience in a customer service role (eCommerce or automotive background is a plus)
 Excellent communication skills — both written and verbal
 Strong attention to detail with the ability to manage multiple enquiries
 Calm and positive attitude, especially when resolving issues
 Confident using Microsoft Office and web-based systems

What We Offer

•  Competitive salary (£22,880 – £27,500 based on experience)

•  Full training on products, systems, and procedures

•  Supportive and close-knit team environment

•  Opportunities for career development

•  Free on-site parking

•  Company pension scheme

Schedule

• Monday to Friday (No weekends)

• Full-time, in-office position

Ready to Join Us?
If you’re customer-focused, tech-savvy, and ready to be part of a growing ecommerce business, we’d love to hear from you. Apply today to join the team at Carspares-Direct.