About the Role
At William Hill, it’s more than just taking bets – it’s about delivering memorable, friendly, and safe customer experiences on the high street. As a Retail Customer Assistant, you’ll be right at the heart of our shops, supporting customers, answering questions, and creating a welcoming environment.
This is the perfect role if you’re a people person, enjoy variety, and want the chance to build a career in retail with a company that promotes from within.
Your Key Responsibilities
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Greet and engage customers in a friendly, helpful way
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Process bets and assist with general enquiries
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Demonstrate use of in-store betting terminals
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Champion safer gambling practices at all times
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Build relationships with regular customers and understand their preferences
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Support the management team with shop displays, cleanliness, and closing/opening routines
What We’re Looking For
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A passion for customer service and interacting with a wide range of people
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Strong communication and empathy skills
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Ability to stay calm under pressure and adapt to different situations
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Comfortable working as part of a flexible team, including weekends and evenings
What’s In It For You?
We care about your wellbeing and development. Here’s a glimpse of the benefits you’ll enjoy:
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Pay reviewed annually + performance bonus
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28 days’ holiday (pro rata) + paid day off for your birthday
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Pension plan – matched contributions up to 4%
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Sharesave Scheme – invest in 888 William Hill at discounted rates
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Perks & Discounts – shopping, cinema, holidays, and more
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Cycle to Work scheme
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Subsidised travel for London-based roles (free or discounted Oyster travel)
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Employee Assistance Programme for wellbeing and mental health
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Full training and career development support – we promote from within
What Happens Next?
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Apply online
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If shortlisted, complete a quick online video assessment (HireVue)
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Attend an interview with our team
About Us – William Hill & evoke
William Hill has been a familiar name on the UK high street since 1966. Now part of evoke (formerly 888 Holdings), we’re combining strong traditions with bold ambitions for the future. evoke powers global gaming brands like William Hill, Mr Green, and 888 – and this is your chance to be part of that journey.
At William Hill, you belong. We value diversity, flexibility, and giving you the space to be your best self – all while ensuring our customers have safe, enjoyable betting experiences.
Need Support?
If you require adjustments during the application or interview process, please contact:
recruitment@williamhill.co.uk
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