Position Summary
loanDepot is seeking a Customer Service Representative to deliver best-in-class customer service while handling general mortgage inquiries, concerns, and light collections. This role manages both inbound and outbound calls to ensure quick, effective solutions while maintaining compliance with all company policies and applicable federal and state regulations.
Key Responsibilities
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Handle inbound and outbound calls to current and early-stage delinquent accounts.
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Assist customers with escrow, payment transactions, ARM changes, payoff requests, and other inquiries.
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Respond to customer emails and voicemails in a timely, professional manner.
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Support internal departments and escalate issues when necessary.
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Perform additional duties and projects as assigned.
Requirements
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Experience: Mortgage servicing required; escrow & MSP/Black Knight experience a plus.
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Bilingual: Spanish-speaking highly preferred.
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Skills: Strong attention to detail, verbal/written communication, and multitasking ability.
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Tech: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
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Education: Bachelor’s degree preferred.
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Self-motivated with minimal supervision required.
Why Work for #teamloanDepot
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Competitive compensation with incentive bonuses.
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Inclusive, collaborative, and diverse company culture.
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Internal growth opportunities with tuition reimbursement.
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Comprehensive medical, dental, and vision benefits.
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Wellness programs supporting physical and mental health.
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Generous paid time off for exempt and non-exempt employees.
About loanDepot
loanDepot (NYSE: LDI) is the nation’s second-largest non-bank retail mortgage lender, revolutionizing the mortgage industry since 2010 with a digital-first approach. Headquartered in Southern California with nationwide offices, loanDepot is committed to simplifying the homeownership journey and giving back through philanthropic initiatives across the country.
Equal Opportunity Statement
loanDepot is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.