About the Job
Point C is a national third-party administrator (TPA) with a strong local presence, delivering customized self-funded benefit programs. We go beyond the standard “Point A to Point B” by offering innovative solutions in network and payment integrity, pharmacy benefits, and care management. Our mission-driven approach helps clients reduce costs while improving the quality of care.
We are seeking a Customer Service Representative who is detail-oriented, customer-focused, and experienced in healthcare benefits. In this role, you’ll support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA), serving as a key point of contact via phone and email while maintaining compliance with internal policies and HIPAA standards.
Key Responsibilities
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Provide support for participants and clients on eligibility, benefits, claims, and general plan inquiries.
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Respond to inbound calls and emails with professionalism, empathy, and accuracy.
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Accurately document all customer interactions in the tracking system.
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Navigate multiple systems and tools to resolve customer needs.
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Translate processes into clear, understandable information.
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Maintain confidentiality in compliance with HIPAA.
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Collaborate with team members in a positive, solutions-focused environment.
Qualifications
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High school diploma or equivalent required.
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1–2 years of experience in medical, health insurance, or call center settings.
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Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred.
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Familiarity with Alegeus (Wealthcare) and CSIpack a plus (training available).
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Proficiency in Microsoft Office (Outlook, Excel) and Adobe Reader.
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Strong verbal and written communication skills.
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Excellent attention to detail, organization, and multitasking abilities.
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Comfortable working remotely in a fast-paced environment.
Compensation
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Base Salary: $35,000–$40,000 USD annually.
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Additional opportunities for bonuses, merit increases, and commissions depending on the role.
Benefits
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Comprehensive medical, dental, vision, and life insurance.
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401(k) with employer match.
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Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
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Paid time off (PTO) and disability leave.
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Employee Assistance Program (EAP).
Why Point C?
At Point C, we value diversity and inclusion, believing that innovation thrives when all voices are heard. We are committed to equal opportunity in hiring, development, and workplace culture.