About the Job
At Daxko, we power wellness to improve lives by helping health and wellness organizations run efficiently and engage their members. From local yoga studios to national franchises, YMCAs, and JCCs, our solutions make managing facilities and delivering member experiences easier and more rewarding.
We’re seeking a Customer Service Representative who is passionate, solution-driven, and eager to create meaningful connections. In this role, you’ll be the trusted voice behind our brand—helping customers succeed by answering questions, resolving issues, and providing world-class support across email, phone, and chat. You’ll collaborate with internal teams, stay updated on product enhancements, and ensure every customer interaction leaves a lasting positive impression.
This hybrid role is based in our Birmingham, AL office (2–3 days onsite per week) and reports to the Customer Service Team Lead.
What You’ll Do
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Be the first point of contact for customer inquiries via phone, email, and chat.
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Translate complex product features into simple, clear explanations.
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Troubleshoot issues and guide customers through effective solutions.
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Provide usage tips, resources, and training to promote long-term success.
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Escalate technical challenges or bugs to internal teams when needed.
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Maintain accurate records of support cases and customer interactions.
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Stay informed on product updates and internal support procedures.
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Consistently meet or exceed team goals for response time, satisfaction, and case resolution.
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Contribute to team learning and product training sessions.
What You Bring
Required
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2+ years in a customer-facing role (support, onboarding, hospitality, retail, etc.).
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Strong written and verbal communication skills.
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Ability to manage multiple conversations across different channels.
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Self-starter with strong problem-solving and escalation instincts.
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Ability to work an 8-hour shift between 7:00 AM – 7:00 PM CST (Mon–Fri).
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High school diploma or equivalent.
Preferred
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Bachelor’s degree.
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Experience with CRM tools like Salesforce.
Perks & Environment
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Hybrid work model (2–3 days onsite).
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Growth-oriented team culture with career development opportunities.
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A chance to become a true product expert in the health and wellness industry.
Compensation & Benefits
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Pay range: $18.50–$22.52 per hour (based on skills and experience).
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Comprehensive benefits package including affordable health, dental, and vision coverage.
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Flexible paid time off.
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Monthly fitness reimbursement.
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401(k) with employer matching.
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Paid parental leave.
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Casual work environment and remote flexibility.
Why Daxko?
At Daxko, we believe diversity drives innovation. We’re committed to building an inclusive environment that celebrates different perspectives, experiences, and identities.