Start Your Career as a Customer Service Representative
MagnaCare is hiring a Customer Service Representative to join its remote team and provide exceptional support to members, physicians, hospitals, and healthcare providers. As a Customer Service Representative, you’ll handle inquiries related to benefits, eligibility, and claims while ensuring every caller feels heard, respected, and supported. This is a full-time, work-from-home position with opportunities to contribute to a collaborative team that is dedicated to simplifying healthcare benefits for over 30 years.
Why Become a Customer Service Representative at MagnaCare?
Working as a Customer Service Representative means more than answering calls—it’s about making a difference. You’ll use your problem-solving skills, empathy, and communication abilities to resolve member concerns and deliver accurate, helpful information. With MagnaCare’s innovative approach to healthcare administration, you’ll have the tools and training to excel in your role while growing your career in the healthcare support field.
Key Responsibilities of a Customer Service Representative
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Listen carefully to customers, show empathy, and provide effective solutions.
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Verify understanding of solutions and offer additional education when needed.
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Accurately document interactions and update customer files.
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Suggest process improvements to enhance productivity and service quality.
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Handle non-standard issues requiring clarification and problem-solving.
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Meet call center performance expectations for quality, handle time, and productivity.
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Educate callers on MagnaCare processes and plan details.
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Redirect misdirected calls to the appropriate department.
Skills & Qualifications for Customer Service Representative
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High School diploma required; some college preferred.
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Strong computer skills and intermediate knowledge of Microsoft Office.
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Ability to quickly learn new systems and codes (CPT, ICD-9).
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Excellent listening, communication, and customer service skills.
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Dependable, detail-oriented, and flexible with changing demands.
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Strong problem-solving and critical thinking abilities.
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Reliable attendance and punctuality are essential.
About MagnaCare
For over 30 years, MagnaCare has simplified healthcare benefits administration for labor funds, Taft-Hartley plans, and self-funded employers. As a division of Brighton Health Plan Solutions, MagnaCare leverages innovative technology and flexibility to reduce costs and improve member outcomes. Our mission is to deliver healthcare solutions that are simple, effective, and member-focused.
MagnaCare is an Equal Opportunity Employer.
⚠️ Job Fraud Alert: We never request payments, fees, or text-based interviews from job applicants. Always verify openings through our official career page at brightonhps.com.