Join eBay as a Customer Service Representative and become a key part of our mission to connect millions of buyers and sellers worldwide. As a Customer Service Representative, you’ll provide exceptional support for eBay customers, resolving complex issues, fostering trust, and maintaining brand loyalty. This remote role, based in Texas, allows you to work in a fast-paced environment, applying empathy and judgment to deliver timely solutions while contributing to a positive customer experience.
What a Customer Service Representative Does
As a Customer Service Representative, you are the voice of eBay, handling high volumes of inbound calls from buyers and sellers. You’ll resolve inquiries, provide guidance on eBay processes, and ensure customer satisfaction by maintaining professionalism and empathy throughout every interaction.
Key Responsibilities for a Customer Service Representative
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Respond to inbound calls from buyers and sellers, offering timely and effective solutions
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Ask detailed questions to identify root causes and clarify customer needs
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Set realistic expectations and communicate next steps to customers
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Deliver challenging messages with empathy and professionalism, building trust and loyalty
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Proactively resolve issues using judgment and internal resources when immediate answers are unavailable
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Maintain performance standards, including resolution time, customer satisfaction, and schedule adherence
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Collaborate with team members to support a positive and inclusive work environment
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Continuously enhance knowledge of eBay policies, procedures, and software tools
Required Qualifications for a Customer Service Representative
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Minimum 2+ years of call center or customer service experience
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Strong communication skills with high empathy and emotional intelligence
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Digital literacy and proficiency in web-based and e-commerce software applications
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Ability to manage complex situations and deliver tough messages effectively
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Resilient, adaptable, and comfortable in a fast-paced, evolving environment
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Located in Texas with a secure workspace and wired internet (minimum 10 Mbps download / 4 Mbps upload)
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Flexibility to work structured shifts, including mornings, evenings, and weekends
Benefits & Perks
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Starting pay of $21.50/hour, with differentials for swing and weekend shifts
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Medical, Dental, and Vision Insurance from Day 1
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Paid Time Off (16+ days annually) and eBay Sabbatical every 5 years (4 weeks fully paid)
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Quarterly performance bonuses and annual raises
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Employee discounts, wellness programs, and opportunities for career growth
About eBay
eBay is a global ecommerce leader transforming the way the world buys and sells. Our culture emphasizes inclusion, support, and innovation, empowering team members to bring their unique selves to work. As a Customer Service Representative, you’ll help create a seamless experience for buyers and sellers while contributing to a vibrant, global community.