AgState is hiring a dedicated Feed Customer Service Representative to provide exceptional service to our agricultural customers. As a Feed Customer Service Representative, you will be the primary point of contact for feed and grain products, managing orders, contracts, and customer inquiries. This role is ideal for someone passionate about agriculture, with strong attention to detail, and a proactive approach to customer service, ready to contribute to a team committed to excellence and innovation.
Role Overview: Feed Customer Service Representative
As a Feed Customer Service Representative at AgState, you will handle customer interactions both in-person and over the phone, providing expert support for feed and grain products. You will maintain accurate records, ensure compliance with regulations, and contribute to a seamless customer experience while supporting the operational efficiency of the organization.
Key Responsibilities for Feed Customer Service Representative
Customer Service & Order Processing
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Respond to customer inquiries regarding statements, sales, bids, grain contracting, pricing, and historical account activity
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Take and process customer orders for feed, grain, and related products with complete accuracy
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Provide proactive solutions to customer questions and concerns, ensuring satisfaction and long-term relationships
Contract & Grain Management
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Prepare and manage grain contracts, settlements, and issue settlement checks as required
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Monitor compliance with state and federal regulations related to grain transactions, including liens or government holds
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Track grain transfers, lot numbers, and scale tickets to ensure proper record-keeping and operational transparency
Operational & Team Support
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Coordinate feed orders, milling, purchase orders, invoicing, and outgoing grain shipments
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Maintain detailed records of grain movement and customer interactions
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Promote a collaborative work environment while fostering positive relationships with colleagues and customers
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Contribute to a productive, engaging, and values-driven workplace culture
Required Qualifications
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Associate degree (A.A.) or equivalent from a two-year college or technical school, or 2–3 years of relevant experience
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Strong knowledge of basic accounting, computer skills, and spreadsheet proficiency
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Valid driver’s license to perform operational tasks
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Excellent communication skills, attention to detail, and proactive customer service approach
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Commitment to safety, integrity, and teamwork
Benefits at AgState
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401(k) match or defined benefit pension plan
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Medical, dental, and vision insurance
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Life insurance and long-term disability coverage
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Salary continuation and supplemental insurance options
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Employee Assistance Program (EAP) and education assistance programs
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Paid holidays, clothing allowance, and generous PTO accrual
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Career growth and development opportunities, local and employee discounts
Equal Opportunity Employer
AgState celebrates diversity and is committed to creating an inclusive workplace. We encourage applicants from all backgrounds to apply and bring their authentic selves to work. We provide equal opportunities to all employees and applicants regardless of race, color, religion, gender, national origin, age, disability, or any other protected characteristic.