CVS Health is hiring a compassionate Customer Service Representative to provide outstanding support to members, healthcare providers, and employers. As a Customer Service Representative, you will assist customers with benefits, claims, and inquiries, creating positive experiences that inspire trust and loyalty. This role is ideal for someone empathetic, adaptable, and committed to helping people navigate their healthcare needs while contributing to a supportive and inclusive team environment.
Role Overview: Customer Service Representative at CVS Health
As a Customer Service Representative, you will serve as the face of CVS Health, handling inquiries from members and healthcare partners. Your responsibilities include resolving issues, providing guidance on benefits, educating customers, and documenting all interactions to ensure accurate and timely service. You will actively contribute to customer satisfaction and support the company’s mission of delivering more connected, convenient, and compassionate healthcare experiences.
Key Responsibilities for Customer Service Representative
Customer Support & Issue Resolution
-
Actively listen to customer needs and provide guidance to resolve inquiries efficiently
-
Educate customers on available resources and benefits options
-
Document all customer interactions and maintain confidentiality of sensitive information
-
Escalate priority issues to the appropriate departments when necessary
Collaboration & Process Improvement
-
Work closely with team members and cross-functional departments to address service challenges
-
Follow policies, procedures, and the CVS/Aetna Code of Conduct
-
Suggest ways to improve processes for enhanced customer experience
Performance & Accountability
-
Achieve first-call resolution and maintain high customer satisfaction
-
Demonstrate CVS/Aetna’s “Heart at Work” behaviors: Putting People First, Joining Forces, and Inspiring Trust
-
Maintain schedule adherence and quality standards in all interactions
Required Qualifications
-
6+ months of customer service experience
-
Basic computer proficiency
-
Reside in the Pacific Standard Time Zone
-
High-speed internet access for remote work
Preferred Qualifications
-
1+ years of contact center experience (calls, chats, email)
-
Microsoft Office experience
Education
-
High School Diploma, GED, or equivalent
Compensation & Schedule
-
Starting pay: $18.50/hour
-
Full-time (40 hours/week)
-
Flexible schedules to accommodate business needs
-
Pay range: $17.00 – $31.30/hour based on experience, education, and location
Benefits at CVS Health
-
Affordable medical, dental, and vision insurance options
-
401(k) plan with company match and employee stock purchase plan
-
Paid time off, flexible work schedules, and family leave benefits
-
Wellness programs, including screenings, tobacco cessation, weight management, counseling, and financial coaching
-
Tuition assistance, dependent care resources, and retiree medical access
Why Work at CVS Health
At CVS Health, you’ll join a team committed to transforming healthcare with heart. You’ll make meaningful connections with customers, collaborate with supportive colleagues, and enjoy a culture focused on growth, inclusion, and well-being.